Nica Joy Cuales

I am a results-driven logistics and billing professional with over five years of experience managing B2B client accounts, billing operations, and customer relationships. I have a proven record of improving client retention, streamlining billing accuracy by 35%, and ensuring seamless coordination between sales, finance, and operations teams.

At Business Facilitating Inc., I managed 100+ active accounts, led retention efforts that reduced churn by 20%, and maintained 98% on-time delivery compliance. I automated billing workflows that cut processing errors and saved 15+ hours weekly while partnering with finance to minimize revenue leakage and ensure accurate forecasting.

I am adept with CRM tools (Salesforce, HubSpot, Zoho), billing and reporting platforms (QuickBooks, Excel, Google Sheets), and collaboration tools (Slack, G-Suite). I bring proactive communication, strong problem-solving, and a customer-first mindset to deliver actionable insights and long-term loyalty in fast-paced and remote environments.