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@nicajoycuales
Client-focused logistics and billing professional improving accuracy and retention.
I am a results-driven logistics and billing professional with over five years of experience managing B2B client accounts, billing operations, and customer relationships. I have a proven record of improving client retention, streamlining billing accuracy by 35%, and ensuring seamless coordination between sales, finance, and operations teams.
At Business Facilitating Inc., I managed 100+ active accounts, led retention efforts that reduced churn by 20%, and maintained 98% on-time delivery compliance. I automated billing workflows that cut processing errors and saved 15+ hours weekly while partnering with finance to minimize revenue leakage and ensure accurate forecasting.
I am adept with CRM tools (Salesforce, HubSpot, Zoho), billing and reporting platforms (QuickBooks, Excel, Google Sheets), and collaboration tools (Slack, G-Suite). I bring proactive communication, strong problem-solving, and a customer-first mindset to deliver actionable insights and long-term loyalty in fast-paced and remote environments.
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Work history, roles, and key accomplishments
Business Facilitating Inc.
Jan 2024 - Jan 2025 (1 year)
Managed 100+ B2B client accounts, improving client retention by 20% and maintaining 98% on-time delivery compliance through cross-functional coordination and data-driven follow-ups.
Business Facilitating Inc.
Jan 2020 - Jan 2024 (4 years)
Processed invoices for 100+ client accounts with zero discrepancies and automated billing workflows that reduced processing errors by 35%, supporting finance reconciliations and forecasting accuracy.
ZenRooms Services Philippines, Inc.
Jan 2018 - Jan 2019 (1 year)
Handled 200+ daily customer interactions across time zones and launched feedback initiatives that increased satisfaction scores by 22%, while supporting service recovery for high-value accounts.
Sykes Asia, Inc.
Jan 2016 - Jan 2017 (1 year)
Supported telecom billing inquiries, resolving 75+ cases weekly while maintaining accurate CRM records and meeting SLA requirements to ensure consistent service quality.
Degrees, certifications, and relevant coursework
Doctor of Dental Medicine, Dentistry
Completed Doctor of Dental Medicine (Class of 2022).
Bachelor of Arts & Science, Pre-Dentistry
Completed Bachelor of Arts & Science in Pre-Dentistry coursework.
Software and tools used professionally
You can contact Nica Joy and 90k+ other talented remote workers on Himalayas.
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