Open to opportunities

Kareen Navaluna

@kareennavaluna

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Account manager and operations specialist driving client success and sales growth.

Philippines

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What I'm looking for

I seek a role where I can manage client relationships and operations, drive sales and retention, and implement process improvements in a collaborative, growth-oriented company.

I am an account manager and operations specialist with 13+ years of experience across BPO, sales, logistics, eCommerce, and property management, focused on client relationship management and operations optimization.

I have managed large portfolios and cross-functional activities—overseeing 2,500 properties, improving operational inefficiencies by 20%, increasing lead conversion by 30%, and boosting customer retention through personalized support.

I am skilled with CRM tools (HubSpot, ZenDesk, PipeDrive, Gorgias, Front, Property Tree), eCommerce platforms (Shopify, Klaviyo), and digital marketing tools (Canva, Facebook Ads, Instagram Ads), and I collaborate effectively to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant / Property Manager

Current

Colman and Co Realty

Jul 2025 - Present (5 months)

Planned and scheduled routine inspections, lodged bonds, encoded and audited invoices, coordinated maintenance and owner communications, and managed client calendars to ensure timely issue resolution.

Property Management Invoicing Client Communication Calendar Management Inspections Data Entry

Current

Office Administrator

Current

BB Garage

Mar 2025 - Present (9 months)

Handled invoicing and reconciliations, managed high-volume calls and service bookings, created social media content, and monitored team KPIs to ensure sales targets were met.

Office Administration Invoicing Reconciliations Customer Service KPIs

Account Manager

ResolvedCX

Sep 2021 - Aug 2025 (3 years 11 months)

Managed a portfolio of over 2,500 properties, overseeing back-office operations, logistics coordination, and maintenance while implementing process improvements that reduced operational inefficiencies by 20%.

Account Management Property Management Logistics Coordination Cross Functional Collaboration

Client Sales Development Rep

Wishpond Technologies

Apr 2022 - Sep 2023 (1 year 5 months)

Increased lead conversion rate by 30% through targeted prospecting and qualification, set 100+ sales appointments per month, and managed CRM workflows to nurture leads efficiently.

Sales Development Lead Qualification Appointment Setting HubSpot Pipedrive CRM Management Prospecting

Sales Coordinator

Southern Concrete Industries Inc.

Jan 2021 - Sep 2021 (8 months)

Processed and managed high-volume sales orders to ensure timely fulfillment, led ISO compliance efforts for company-wide standards adherence, and executed social media marketing to boost engagement.

Sales Orders Social Media Marketing Fulfillment

Ecommerce Support Specialist

AwesomeOS

Jun 2016 - Jan 2019 (2 years 7 months)

Managed order processing, dropshipping, and subscription services for global eCommerce clients, handled escalations, and increased customer retention by 60% through personalized email support.

Ecommerce Order Processing Dropshipping Subscription Management Escalations Email Support Retention

Sales and Billing Expert

Sutherland Global Services

Jul 2011 - Feb 2014 (2 years 7 months)

Delivered consultative sales solutions and managed billing disputes and customer escalations, achieving 90% resolution within SLA and fostering long-term client relationships.

Consultative Sales Billing Disputes Customer Escalation SLA Management Billing