At Accenture, I support B2B and B2C customers with account inquiries, billing and payment concerns, service requests, and escalations. I also coordinate shipping and scheduling requirements, using fleetcare and Hardware Specifier to verify VINs and product compatibility.
Previously, I coordinated client and logistics requirements as a Freelance Logistics Coordinator and managed sales and daily operations at BOM Enterprise and Yihrong Trading Corporation. At BOM Enterprise, I increased sales turnover by 200% within four months; at Yihrong Trading Corporation, I implemented improvements that reduced operational costs.
