Customer-focused professional with a strong background in customer service, account management, and logistics operations. Looking for a remote Customer Service Associate or support role where I can utilize my communication skills, attention to detail, and problem-solving expertise to deliver exceptional client experiences and support team success.
Looking for a job
RHODNNIE ABLAZA
@rhodnnieablaza
Logistics Specialist at Openlane Philippines Inc. who coordinated weekly shipments for 50+ vehicle purchases across North America.
PhilippinesWhat I'm looking for
At Openlane Philippines Inc., I coordinated delivery and real-time shipment tracking for vehicle purchases across North America. I processed shipping documents, including Bills of Lading, Proof of Deliveries, freight invoices, and rate verifications, with 99%+ accuracy.
At Emapta Philippines, I managed American Express corporate and consumer delinquent accounts, negotiated structured payment arrangements, and handled disputes while maintaining 100% adherence to financial security standards.
At Ecscale Solutions Inc., I supported Australian e-commerce customers through chat, email, and phone. I handled order processing, warranty claims, exchanges, and delivery tracking, maintaining a 95%+ CSAT rating.
At Sitel Philippines, I serviced Virgin Australia Frequent Flyer accounts, supporting profile integrity, miles accrual and redemption, and flight information using basic Sabre GDS navigation. I was repeatedly recognized for meeting and exceeding monthly KPI metrics.
Experience
Work history, roles, and key accomplishments
OI
Logistics Specialist
Openlane Philippines Inc.
Apr 2025 - Sep 2026 (1 year 5 months)
Spearheaded delivery coordination and real-time shipment tracking for 50+ dealer and retail vehicle purchases weekly across North America. Managed complete shipping documentation workflows with 99%+ accuracy, including Bills of Lading, Proof of Deliveries, freight invoicing, and rate verifications.
EP
Customer Account Manager
Emapta Philippines
Jun 2024 - Feb 2025 (8 months)
Managed delinquent corporate and consumer financial accounts, successfully negotiating structured payment arrangements while maintaining 100% adherence to financial security standards. De-escalated challenging account disputes and documented accurate, real-time records in enterprise CRM platforms.
EI
Customer Support Specialist
Ecscale Solutions Inc.
Aug 2020 - May 2024 (3 years 9 months)
Delivered high-quality multi-channel support (live chat, email, phone) for high-volume Australian e-commerce operations. Oversaw end-to-end order processing, retail warranty claims, exchanges, and last-mile delivery tracking.
SP
Customer Service Representative
Sitel Philippines
Apr 2015 - May 2020 (5 years 1 month)
Serviced high-value Frequent Flyer loyalty accounts, handling profile integrity, miles accrual/redemption, and flight scheduling using basic Sabre GDS navigation. Repeatedly recognized for meeting and exceeding monthly KPI metrics in average handle time, policy accuracy, and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Hotel and Restaurant Management
Pursued a Bachelor of Science in Hotel and Restaurant Management but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
720k+ PHP
Social media
Job categories
Skills
Logistics OperationsShipment TrackingDelivery CoordinationShipping DocumentationBill Of LadingProof Of Delivery (POD)Freight BillingFreight Rate VerificationTransportation DispatchLast Mile Delivery and Shipment TrackingOrder ProcessingAccount ManagementAccount RecoveryDispute ResolutionCustomer Support
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