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Daryl Mae Lavapiez

@darylmaelavapiez

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Senior billing and customer service professional with 12 years' experience.

Philippines

Message

What I'm looking for

I am seeking a role in billing or Order-to-Cash where I can apply my 12 years' experience to improve processes, mentor teams, and support automation within a collaborative, growth-focused organization.

I am a driven billing and customer service professional with 12 years of experience supporting multinational environments, focused on Order-to-Cash excellence, billing accuracy, stakeholder management, and process automation. I consistently deliver results—meeting billing targets, training junior staff, supporting audits, and contributing to acquisition integrations and continuous improvement initiatives.

My background includes senior billing roles at OpenText and operational billing and customer-service positions at Regus, where I prepared reports, reconciled accounts receivable, managed contract and PO validations, and supported helpdesk and enterprise clients. I am Lean Six Sigma Yellow Belt certified and proficient in Microsoft Office, committed to process discipline, collaboration with Sales and Collections, and driving efficiencies through automation.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Solutions Specialist

Current

Regus Global Service Centre Philippines

Jan 2012 - Present (13 years 9 months)

Provided customer service, helpdesk and billing services for Enterprise Solutions accounts, prepared monthly billing and utilization reports, managed account setups and reconciled accounts receivable to invoices to reduce overdue balances.

Customer Service Help Desk Billing Account Reconciliation Invoice Consolidation Microsoft Office

Current

Billing Associate

Current

Regus Global Service Centre Philippines

Jan 2012 - Present (13 years 9 months)

Processed month-end and recurring invoices, managed renewals and changes in billing system, reconciled invoices to statements, resolved disputes, and maintained billing records and reports to ensure timely monthly billing.

Invoice Processing Dispute Resolution Client Data Management Reporting Billing Operations

Billing Coordinator

OpenText (Philippines), Inc.

Managed order processing and software revenue billing, validated legal agreements and POs, processed invoices and rebills, and resolved order management and billing issues to ensure timely, accurate invoicing.

Order Processing Invoice Processing Credit & Rebills Customer Support Internal Controls Troubleshooting

Billing Representative

OpenText (Philippines), Inc.

Ensured billing delivery excellence within Order-to-Cash by interpreting complex agreements, validating POs, conducting peer audits, and partnering with Sales and Collections to meet month-end and quarter-end billing targets.

Order To Cash Contract Review Account Reconciliation Stakeholder Management Process Improvement Audit Support

Education

Degrees, certifications, and relevant coursework

Far Eastern University

Bachelor of Science, Legal Management

2008 - 2012

Completed a Bachelor of Science majoring in Legal Management, focusing on legal and business foundations relevant to corporate and administrative roles.