VPVenice Policarpio
@venicepolicarpio
Results-driven professional with technical skills and leadership experience.
PhilippinesWhat I'm looking for
I am a dedicated and results-driven professional with a strong background in technical skills and leadership experience. With a proven track record of success in managing teams, driving revenue growth, and improving operational efficiencies, I am confident in my ability to make a positive impact in any organization.
Throughout my career, I have developed a unique blend of technical, business, and interpersonal skills, which enable me to effectively communicate with stakeholders, drive business growth, and lead high-performing teams. My expertise in SAP, S4HANA, Quickbooks, CRM Apps, and Microsoft Office 365 has allowed me to streamline processes, improve customer satisfaction, and increase revenue.
I am a strategic thinker with a strong analytical mindset, always looking for opportunities to improve processes, reduce costs, and increase efficiency. My passion for leadership and customer service has driven me to excel in various roles, from Billing Assistant to Customer Service Specialist, then later on as Collection Manager and finally as Billing Manager.
Experience
Work history, roles, and key accomplishments
BEManaged service orders, billing process, invoicing, and customer account creation and maintenance. Analyzed KPI reports and forecasted revenue targets. Ensure revenue growth and other operational efficiencies related to billing. Direct Reports management.
BEManage payment posting including cash receipts, withholding tax and daily transactions from collection agents. Perform customer account and bank reconciliation. Target AR recovery, collection efficiency, DSO and other KPI's related to account receivables and collection. Handle MOA with collection agents. Perform necessary User Acceptance Testing (UAT) for system enhancements.
BEEnsure 100% RWS of customer concerns in CRM apps, Key accounts and stakeholders management
SIPayment Processing, Miscellaneous Charge Posting, Account Creation, Backroom Support, Customer Service, Petty Cash Expenses Monitoring and Liquidation
SIBilling and Invoicing, Payment Processing, Account Creation and Maintenance, Materials Management and Inventory, Customer Service, Monitor Accounts Payable and Accounts Receivable, Act as Senior Staff, Document Sign off to Signatories
UICoordinated cash advance requests, processed agent incentives, and assisted in company events.
MIReconciled statements of accounts and performed field work.
Clerk/Cashier
VILLARICA PAWNSHOP, INC.
Jul 2012 - Apr 2013 (9 months)
Assisted customers, encoded customer information, and managed daily and monthly transaction reports.
Education
Degrees, certifications, and relevant coursework
Venice hasn't added their education
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Location
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