Ahrell Cua
@ahrellcua
Customer-focused account manager with strong operations, billing, and support expertise.
What I'm looking for
I am a results-oriented account manager and customer service specialist with multi-year experience handling inbound/outbound calls, billing and payments, email and chat support, shipment and order management, and CRM tools. I have a track record of operational reliability, being promoted to trainer and top agent while improving processes and client-facing communications.
I bring hands-on experience with Zendesk, Salesforce, Microsoft Office suite, and order/warehouse management systems, and I seek roles where I can apply my strengths in client relations, project coordination, and billing operations to streamline workflows and support business growth.
Experience
Work history, roles, and key accomplishments
Supported account operations by managing orders, shipments, reviews and payments/refunds using CRM tools (Zendesk, Salesforce) and Microsoft Office to sustain account health.
Account Manager
DCX
Aug 2023 - Aug 2025 (2 years)
Managed client accounts including presentations, orders and shipments, schedules and follow-ups while handling billing/payments and inbound/outbound communications to ensure smooth operations.
Customer Service Specialist
Ibex Global Solutions
Jun 2019 - Jun 2023 (4 years)
Handled inbound/outbound calls, chat and email support while managing billing, appointments and calendars; promoted to top agent and trainer, improving team capabilities and service quality.
Education
Degrees, certifications, and relevant coursework
Sage Business Management
Undergraduate, Business Management
2014 - 2016
Completed coursework in business management at Sage Business Management from August 2014 to May 2016.
Wilbur Wright College
Undergraduate Nursing, Nursing
Attended Wilbur Wright College (listed alongside Sage Business Management) with focus on undergraduate nursing coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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