Open to opportunities

Ahrell Cua

@ahrellcua

Message

Customer-focused account manager with strong operations, billing, and support expertise.

Philippines

Message

What I'm looking for

I seek a client-facing operations role where I can manage billing, orders/shipments, and CRM workflows, while mentoring teams and improving processes.

I am a results-oriented account manager and customer service specialist with multi-year experience handling inbound/outbound calls, billing and payments, email and chat support, shipment and order management, and CRM tools. I have a track record of operational reliability, being promoted to trainer and top agent while improving processes and client-facing communications.

I bring hands-on experience with Zendesk, Salesforce, Microsoft Office suite, and order/warehouse management systems, and I seek roles where I can apply my strengths in client relations, project coordination, and billing operations to streamline workflows and support business growth.

Experience

Work history, roles, and key accomplishments

Account Assistant

Amazon

Aug 2023 - Aug 2025 (2 years)

Supported account operations by managing orders, shipments, reviews and payments/refunds using CRM tools (Zendesk, Salesforce) and Microsoft Office to sustain account health.

Order Management CRM Zendesk Salesforce Microsoft Excel Microsoft PowerPoint

Account Manager

DCX

Aug 2023 - Aug 2025 (2 years)

Managed client accounts including presentations, orders and shipments, schedules and follow-ups while handling billing/payments and inbound/outbound communications to ensure smooth operations.

Account Management Billing Scheduling CRM

Customer Service Specialist

Ibex Global Solutions

Jun 2019 - Jun 2023 (4 years)

Handled inbound/outbound calls, chat and email support while managing billing, appointments and calendars; promoted to top agent and trainer, improving team capabilities and service quality.