Open to opportunities

Rebecca Tucker

@rebeccatucker

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Office manager with people-management, sales, and conflict-resolution strengths to keep teams thriving.

United States

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What I'm looking for

I’m looking for a role where I can lead people, streamline operations, and handle customer issues calmly while driving sales. I want business-focused growth that moves me toward starting my own company.

I’m an office manager who thrives on keeping day-to-day operations running smoothly—managing schedules, coordinating meetings, and handling correspondence while maintaining reliable office systems.

I bring a people-management focus, assisting with recruitment, onboarding, and performance management, and I’m the person teams count on to resolve conflict with composure under pressure.

I also strengthen revenue and guest experience through salesmanship and customer service—selling products and services, processing payments and invoices, and coordinating across stakeholders to keep issues from growing.

Experience

Work history, roles, and key accomplishments

Office Manager

Straight Line Masonry

Sep 2017 - Feb 2023 (5 years 5 months)

Oversaw daily office operations, managing schedules, coordinating meetings, and handling correspondence. Supported HR activities including recruitment, onboarding, and performance management, and handled invoices and payroll while coordinating communication between staff and stakeholders.

Office Administration Scheduling Recruitment coordination Onboarding Performance Management Invoice Processing Payroll Administration Facilities Management

Customer Service Representative

Vacation Rental Pros (Jackson Mountain Homes)

May 2015 - Aug 2017 (2 years 3 months)

Provided timely, professional customer service to vacation rental guests, handling inquiries, concerns, bookings, and payments. Coordinated with housekeeping and maintenance and communicated with property owners to resolve issues and keep properties guest-ready.

Customer Service Reservation Management Payment Processing Conflict Resolution Coordination With Housekeeping

Front Desk Agent

Rodeway Inn

Apr 2009 - Nov 2014 (5 years 7 months)

Managed front desk operations by greeting guests, checking in and out, and handling phone calls and guest requests. Addressed inquiries and complaints professionally while maintaining a clean and organized front desk area.

Front Desk Operations Check Out Reservation Support Phone Support Complaint Resolution Professional communication Organizational Skills

Front Desk Manager

Best Western Fabulous Chalet

Mar 2002 - Dec 2007 (5 years 9 months)

Led front desk operations including check-in, check-out, reservations, and guest inquiries to ensure strong guest satisfaction. Supervised and trained front desk staff, coordinated with other departments, and enforced hotel policies to maintain a safe, secure environment.

Team Leadership Staff Training Front Desk Operations Guest Issue Resolution Policy Enforcement Customer Service