Open to opportunities

Hailey Diefenbach

@haileydiefenbach

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Dedicated office professional with 14+ years in customer service.

United States

Message

What I'm looking for

I seek a collaborative environment where I can leverage my skills and grow.

With over 14 years of experience in customer service, I have honed my skills in various roles within the hotel and office environments. My journey began as a receptionist at Super Cuts, where I developed a strong foundation in customer interaction and office management. I then advanced to a managerial position at Keep It Klean Cleaning Service, where I successfully managed employees, handled scheduling, and oversaw hiring and firing processes.

My tenure at Holiday Inn Express further solidified my expertise in customer service and office operations. I took on multiple roles, including housekeeping and front desk management, which allowed me to understand the intricacies of hotel operations. I am passionate about working in a team-oriented environment where I can contribute my skills and dedication to help the organization thrive.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Keep It Klean Cleaning Service

Managed employees and office operations, including scheduling, hiring, and firing. Ensured efficient workflow and maintained high standards of service.

Management Scheduling Hiring Customer Service

Receptionist

Super Cuts

Welcomed customers, managed cash register, sold products, made appointments, and answered phone inquiries to ensure customer satisfaction.

Customer Service Communication

Manager

Holiday Inn Express

Managed employees across all departments, handled office work, scheduling, and customer service. Involved in hiring, firing, and interviewing processes.

Management Customer Service Scheduling

Education

Degrees, certifications, and relevant coursework

ISSA

Personal Trainer, Fitness Training

2014 - 2015

Completed training to become a certified personal trainer. Focused on fitness, nutrition, and client management skills.

Penn Foster

Professional Secretary, Office Administration

2007 - 2009

Studied professional secretarial skills, including office management, communication, and administrative procedures. Gained practical knowledge applicable in office settings.

Coulterville Academy

High School Diploma, General Studies

2002 - 2006

Completed high school education, obtaining a diploma. Developed foundational skills in various subjects and participated in extracurricular activities.