fernando figueroa

I’m a results-driven hospitality professional with 7+ years of experience in front office operations, team leadership, and guest services. I bring proven ability to supervise high-volume shifts, resolve complex guest and operational issues, and keep service standards consistent through daily execution.

In my current role as Front Office Coordinator (Acting Supervisor) at Omni La Mansion Del Rio / Mokara, I supervise front office and PBX operations during peak periods, train and onboard new employees, and coordinate across housekeeping, engineering, and management to maintain operational flow. I also serve as the point of contact for escalated guest concerns, managing VIP arrivals and group reservations while supporting revenue through upselling and promotion of hotel services.

I’m especially strong in service recovery and performance improvement—monitoring daily operations, supporting team performance during peak periods, and assisting with billing discrepancies to ensure accurate guest account handling. My background also includes completed nightly audits and reconcile reports, plus coordination and recommendations to support smooth reservations and guest satisfaction.