Open to opportunities

John Smith

@johnsmith15

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Front Desk Manager focused on smooth guest service, team leadership, and efficient daily operations.

United States

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What I'm looking for

I’m looking for a leadership role where I can manage front desk/guest services, train and mentor teams, and improve daily operations—balancing excellent customer service, safety standards, and efficient reporting in a fast-paced environment.

I’m a skilled Front Desk Manager in Las Vegas, known for solving daily issues with an efficient, professional attitude. I adapt quickly to changing demands and learn new information fast, while keeping service consistent and guest-focused.

In my current role as a Customer Service Agent at VRC, I handle high-volume medical record requests by pulling and auditing records, contacting providers when timeframes don’t match, and emailing patients for additional information. I also manage details like timing and accuracy to keep requests moving.

As Assistant Front Desk Manager at TAHITI VILLAGE RESORT, I maintain hotel policy and rate knowledge, coordinate with housekeeping and maintenance, and respond to phone, email, and in-person guest inquiries. I also generate reports covering daily actions, guest numbers, accounting expenses, income, and room service usage.

Earlier, I advanced through leadership roles at J.W. MARRIOTT and in management positions at FIVE GUYS BURGER and MCDONALD'S, where I supervised daily operations, trained and coached staff, enforced safety and sanitation standards, and supported recruitment. I bring strong communication, problem-solving, and staff scheduling to help teams perform and guests feel taken care of.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

VRC

Sep 2024 - Present (1 year 9 months)

Pulls medical records and sends them to doctors’ offices, contacting providers when requests are outside the available timeframe. Audits up to 400 records and emails patients for additional information to process requests.

Medical Records Processing Auditing Patient Communication Data Entry Document Management Administrative Support Customer Service

Assistant Front Desk Manager

Tahiti Village Resort

Feb 2023 - Jul 2024 (1 year 5 months)

Managed front desk operations by supporting guest reservations and responding to phone, email, and in-person inquiries. Generated daily reports covering guest activity, accounting expenses and income, and room service usage.

Front Desk Operations Reservations Management Guest Service Policy And Rate Knowledge Microsoft Office

Front Desk Supervisor

J.W. Marriott

Jul 2018 - Jan 2023 (4 years 6 months)

Supervised front desk staff to ensure proper customer service during check-ins, checkouts, and reservations. Developed training plans for new hires and enforced safety, health, and sanitation rules to maintain security and safety.

Staff Supervision Front Desk Operations Safety Compliance Customer Service Reservations Management Check Out Policy Enforcement

Assistant General Manager

Five Guys Burger

May 2015 - Jun 2018 (3 years 1 month)

Managed daily store operations including scheduling and supervising staff, and supported recruitment by conducting interviews. Ensured hospitable, professional customer service aligned with business initiatives and effectively determined customer needs.

Store Operations Management Staff Scheduling Team Supervision Recruitment Coaching and Mentoring Customer Engagement

General Manager

McDonald's

Nov 2011 - May 2015 (3 years 6 months)

Developed operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction. Managed budgeting, staffing, scheduling, inventory control, customer service, sales, and led employee recruitment, training, evaluations, and empowerment.

Budgeting Staffing Inventory Control Customer service management Sales Operations Recruitment