Open to opportunities

Kylie Brown

@kyliebrown

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Dedicated office manager with extensive customer service experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As an office manager at H&R Block, I have honed my skills in client relations and problem-solving. My role involves assisting clients with IRS issues, guiding them through payments and tax concerns, and ensuring they are matched with the right preparer for their unique needs. My commitment to customer satisfaction drives my daily operations, and I take pride in facilitating a seamless experience for every client.

Prior to my current position, I gained valuable experience in various customer service roles, including at Publix and Walmart, where I focused on enhancing the shopping experience for customers. My time as an assistant manager at Dairy Queen allowed me to develop leadership skills, manage staff effectively, and ensure operational efficiency. I am passionate about creating positive interactions and fostering a welcoming environment for all.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

H&R Block

Jan 2025 - Present (7 months)

Managed office operations, including answering phones, assisting clients with IRS issues, and guiding them through payments and tax-related concerns. Supported tax preparers by assembling and mailing returns, and ensured clients were matched with the appropriate preparer for their specific needs.

Payment Processing Customer Service Scheduling Problem Solving Organizational Skills

Customer Service Representative

Publix

Feb 2024 - Present (1 year 6 months)

Ensured customer satisfaction with their shopping experience and all purchases. Provided excellent service to resolve any customer inquiries or issues efficiently.

Customer Service Conflict Resolution Product Knowledge Sales Support Communication Teamwork

Customer Service

Walmart

Apr 2023 - Present (2 years 4 months)

Focused on ensuring complete customer satisfaction with their shopping experience and purchases. Handled customer inquiries and provided support to enhance their overall retail experience.

Customer Service Retail Operations Problem Solving Communication

Customer Representative

Holiday Inn Express

Jul 2022 - Present (3 years 1 month)

Ensured guest satisfaction during their stay, managed reservations, and handled booking procedures. Provided pricing information, performed guest check-ins and check-outs, and conducted audits.

Customer Service Reserving Auditing Hospitality Communication Problem Solving

Assistant Manager

Dairy Queen

Apr 2018 - Present (7 years 4 months)

Managed staff scheduling and ensured efficient team operations. Responsible for closing out payments and maintaining high standards of customer care.

Team Leadership Customer Service Scheduling Inventory Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Central Georgia Technical College

Associate of Science, Physical Therapy Assistant

Currently pursuing a Physical Therapy Assistant degree, focusing on therapeutic techniques and patient care. Gaining practical skills in rehabilitation and physical therapy interventions.

Houston County High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.