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@nguynhuhong
Strategic Product Manager with 6+ years in eCommerce and logistics.
I am a strategic and technical Product Manager with over 6 years of experience in the eCommerce and logistics sectors, primarily focused on the Vietnam market. My career has been marked by a proven track record of leading cross-functional teams to develop scalable solutions that enhance user experience and operational efficiency. I excel in product strategy, stakeholder alignment, and data-driven decision-making, with a deep expertise in API integrations and operational risk mitigation.
At Shopee, I have successfully transitioned from Senior Product Support to Product Manager Lead within three years, leading a diverse team of 15 members. My leadership has driven significant improvements, including a 40% increase in next-day delivery lead time and the implementation of a data pipeline that saved 11 headcounts monthly. I have also played a crucial role in launching a Contract Portal that reduced workload by 92%, showcasing my ability to streamline operations and mitigate risks effectively.
As an entrepreneur, I transformed a modest investment into a thriving business, demonstrating my capability in strategic thinking and market engagement. I am passionate about leveraging my skills to drive product innovation and enhance user satisfaction in dynamic environments.
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Work history, roles, and key accomplishments
Shopee
Feb 2021 - Present (4 years 9 months)
As a Product Manager Team Lead, I led a diverse team to execute product roadmaps aligned with business strategy, enhancing user experience and operational efficiency. Successfully implemented projects that improved delivery times and reduced operational workloads significantly.
Guitar Station
Apr 2015 - Apr 2022 (7 years)
Transformed a small investment into a profitable business by developing a customer-facing website and executing digital marketing strategies. Authored articles to engage the community and establish thought leadership.
Shopee
Sep 2018 - Feb 2021 (2 years 5 months)
Established the Product Support process and built a team to handle product inquiries. Led API integrations with major logistics partners, ensuring smooth onboarding and operational efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2011 - 2015
Bachelor of Business Administration program focused on developing skills in business management, strategic planning, and operational efficiency.
Software and tools used professionally
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