Open to opportunities

Hung Nguyen

@hungnguyen3

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Product leader building AI-powered SaaS and scale-up platforms.

Vietnam

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What I'm looking for

I am seeking a senior product leadership role where I can drive product strategy, lead cross-functional teams, launch AI-powered SaaS products, and scale user growth while aligning product outcomes with business goals.

I am a results-driven product leader with 10+ years building AI-powered SaaS, CRM, Fintech, Edtech, and ecommerce platforms across APAC. I specialize in taking products from 0→1 and scaling them to tens of thousands of users with measurable business impact.

My approach is data-driven and user-centered: I lead user research, define KPI-led roadmaps, run A/B tests, and use product analytics (Mixpanel, GA, Firebase, FullStory) to prioritize features that move metrics. I collaborate closely with engineering, design, and customer success to deliver scalable, high-quality products.

I have led multi-country launches and B2C/B2B pivots, delivered core product architectures (multi-user accounts, virtual cards, team controls), and shipped AI features that reduced support workloads and improved activation. Notable outcomes include scaling platforms to 80K+ users, increasing activation by up to 72%, and improving retention and engagement metrics.

I bring strong cross-functional leadership, agile delivery experience, and hands-on product craft—roadmapping, backlog management, prototyping, and KPI ownership—to drive product strategy aligned with business goals and sustainable growth.

Experience

Work history, roles, and key accomplishments

Head Of Product

Promartech Solutions Pte. Ltd

Dec 2023 - Jan 2026 (2 years 1 month)

Led product vision and end-to-end delivery for an AI-powered customer support platform, scaling to 80K+ users and processing 15M+ messages while improving activation by 30% and reducing ticket resolution time by 30%.

Product Strategy Roadmapping Product Analytics User Research Scalability

Product Manager

Andalus Corporation

Jun 2022 - Dec 2023 (1 year 6 months)

Led end-to-end strategy and development of an LMS achieving 95% student adoption, 30–40% semester growth, 67% online retention and improved engagement and completion by 25%.

LMS User Research Roadmapping Agile Scrum UX collaboration KPI Tracking Product Discovery

Product Manager

YouTrip

Jun 2019 - May 2022 (2 years 11 months)

Owned the YouBiz B2B multi-currency payments product and earlier led product and backlog for wallet, FX, payments and KYC, driving a 72% improvement in SME KYB activation and enabling Thailand market localization.

Payments Wallet KYC Product Discovery Backlog Management Localization Product Analytics

Product Owner

BurgerPrints

Jul 2017 - Apr 2019 (1 year 9 months)

Defined product requirements and managed backlog to deliver MVPs for POD platform, partner and affiliate portals, reaching ~200K users and 1,000+ sellers within a year.

POD Platforms Backlog Management User Research Cross Functional Collaboration Requirements Management

Business Analyst

Toshiba Software Vietnam Co. Ltd

May 2015 - Jun 2017 (2 years 1 month)

Gathered and analysed software requirements, prepared SRS and user stories, and acted as liaison between stakeholders and technical teams to deliver multiple software solutions.

Requirements Analysis UML Backlog Management Redmine SVN

Education

Degrees, certifications, and relevant coursework

Vietnam National University, Hanoi - University of Engineering and Technology

Bachelor of Engineering, Electronics Engineering

2011 - 2015

Grade: 3.03/4

Activities and societies: English proficiency (IELTS 6.0); coursework and projects in electronics and engineering fundamentals.

Completed a Bachelor's degree in Electronics Engineering, covering core electronics and engineering fundamentals; graduated in June 2015 with documented GPA of 3.03/4.