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Duc Tri Nguyen

@ductringuyen

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Product Owner at Manulife Vietnam who launched a rewards feature that lifted monthly active users 20%.

Vietnam

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At Manulife Vietnam, I own the outbound notification backlog and shipped the Manulife Rewards lucky draw feature, which lifted monthly active users by 20%. I also built an AI-powered workflow that turns policyholder data into personalized corporate-policy letters, cutting turnaround from days to minutes.

As Product Owner during an IT Delivery rotation, I re-scoped a reporting migration backlog and helped reduce project costs from USD 1M to USD 250K, saving USD 750K. I also designed the UI and data architecture for the Group Pension customer website, CWS4GP.

Earlier, at Oishi - Online Grocery Store, I managed and optimized Shopify listings, contributing to a 20% conversion-rate increase. At Mercedes-Benz Vietnam, I optimized digital sales tools and trained showroom staff on servicing tools.

Experience

Work history, roles, and key accomplishments

Current

Product Owner (Management Associate)

Current

Manulife Vietnam

Aug 2024 - Present (2 years 2 months)

Owned product backlogs for notification systems and rewards features, driving a 20% uplift in monthly active users. Led migration and decommission projects, achieving USD 750K in cost savings and 90% adoption across a 400-staff rollout.

Business and Network Development Trainee

Mercedes-Benz Vietnam

Dec 2023 - Jun 2024 (6 months)

Optimized digital tools for sales tracking and facility reporting, reducing manual errors by 20%. Updated dealer scorecards and trained showroom staff, driving a 30% increase in self-sufficient system usage.

Digital Tools Sales Tracking Facility Reporting Dealer Performance Scorecards Training System Usage

E-commerce Product & Growth Trainee

Oishi - Online Grocery Store

Mar 2023 - Sep 2023 (6 months)

Grew conversion rate 20% in 6 months by managing and optimizing 1,000+ Shopify listings. Owned end-to-end e-commerce operations and improved site UX through feature enhancements and promotional campaigns.

Shopify Conversion Rate Optimization Digital Marketing Campaign Analytics Copywriting SEO E Commerce Operations UX A B Testing

Education

Degrees, certifications, and relevant coursework

University of Economics HCMC - Honours College (UEH-ISB)

Bachelor of Business Administration, International Business

2021 - 2024

Grade: 3.2/4.0 (Distinction)

BBA in International Business with a GPA of 3.2/4.0 (Distinction). Key coursework includes Consumer Behavior, Project Management, and International Marketing.