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Gina Nguyen

@gina_nguyen

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Experienced product expert specialising in digital banking products, systems and AI/ML applications.

Vietnam

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What I'm looking for

I seek a leadership role in fintech/technology sector with autonomy to make data-driven strategic decisions and develop team capabilities.

I am a seasoned product management professional with extensive experience in digital banking systems and Al/ML applications. Currently, I work as a Project Implementation Expert at McKinsey Vietnam, where I lead transformative initiatives that enhance retail banking operations. My strategic approach has resulted in significant revenue growth and improved customer engagement through data-driven campaigns and capabilites building in Agile methodologies.

Previously, I held Digital Platform & Data Product Expert position at Tien Phong Commercial Bank, where I defined strategy and directed roadmap execution for digital banking solutions. My leadership in developing innovative systems (Customer Engagement Platform, Loyalty & Promotion System, In-app Next-Best-Offer System, Open API solutions) and data products (Product Recommendation Engine, Customer Segmentation tool) has enabled the Bank to achieve pivotal change in user engagement and digital sales growth. I am passionate about leveraging technology and data to create customer-centric solutions that meet evolving market demands, and currently seeking new challenges where I can make significant impact in leadership position.

Experience

Work history, roles, and key accomplishments

Current

Project Implementation Expert

Current

McKinsey Vietnam

Sep 2024 - Present (9 months)

Spearheaded retail banking transformation initiatives, leading a cross-functional Agile team to design and execute data-driven campaigns, achieving significant increases in sales and productivity. Mentored clients in Agile methodologies, enhancing their capabilities in digital product development.

Agile Development Project Management Business Analysis Leadership Data Analytics Digital Banking Customer Segmentation Change Management Coaching

Digital Product Expert

Tien Phong Commercial Bank (TPBank)

Oct 2020 - Sep 2024 (3 years 11 months)

Led a team to define and execute the product roadmap for digital banking solutions, achieving substantial business impacts through platform development, customer engagement strategies, and data product innovations. Directed the integration of advanced systems, enhancing customer acquisition and engagement.

Product Management Digital Banking Data Analytics Agile Development Customer Engagement API Development Project Management Team Leadership Business Strategy

Product Manager (R&D and Data)

Tien Phong Commercial Bank (TPBank)

Oct 2017 - Oct 2020 (3 years)

Managed the end-to-end product lifecycle for AI-powered solutions, including voice authentication and a customer service chatbot, resulting in significant improvements in customer service efficiency and fraud prevention.

AI Development Product Management Chatbot Development Project Management Vendor Management Data Analytics

Assistant to Board of Directors

Kent International College

Jul 2015 - Oct 2017 (2 years 3 months)

Assisted the Board of Directors in international relations and strategic planning, contributing to the institution's growth and global outreach.

Strategic Planning Communication Project Management Leadership

Investment Banking Analyst

VPBank Securities Company

Jun 2014 - Jul 2015 (1 year 1 month)

Conducted financial analysis and market research to support investment banking activities, contributing to successful deal executions and client advisory.

Financial Analysis Market Research Investment Banking Advisory Data Analysis