Open to opportunities

Nginya Mwangi

@nginyamwangi

Message

I coordinate customer support, dispatch operations, payments, and sales to improve service delivery and conversion.

Kenya

Message

What I'm looking for

I’m looking for a customer service, dispatch, sales, or business support role where I can improve customer experience, coordinate operations, build client relationships, and support business growth.

At Safer Road Rescue & 24 Hours Group, I coordinate dispatch between clients, vendors, and field teams, process customer payments, and strengthen relationships through proactive follow-up.

I’ve increased customer conversion through consultative selling, supported agents during high-pressure calls, and maintained accurate dispatch logs, service documentation, and financial records. My experience also includes frontline customer support at Rosewood Farm and accounts assistance at Gathaite Agrovet, where I managed sales records, reconciliations, and financial reports.

As a freelance consultant, I advise SMEs on registration, compliance, and financial documentation. I bring analytical thinking from my Bachelor of Arts in Economics and History alongside practical communication, problem-solving, and business development skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Safer Road Rescue & 24 Hours Group

Mar 2025 - Present (1 year 5 months)

Increased customer conversion rates through consultative selling and exceptional customer engagement. Coordinated dispatch operations between clients, vendors and field teams for timely service delivery.