Open to opportunities

sharon amwai

@sharonamwai

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Customer Service and Operations Specialist with 8+ years supporting logistics and dispatch operations.

Kenya

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What I'm looking for

I am seeking a customer-focused operations role where I can apply dispatch coordination, multi-channel support, and process improvement to boost satisfaction and efficiency.

I am a Customer Service and Operations Specialist with over eight years of experience supporting clients, drivers, and broker partners across remote logistics environments. I excel at resolving complex inquiries, negotiating rates, and maintaining accurate dispatch records to ensure operational transparency.

My background includes hands-on dispatch coordination, multi-channel ticket management, and technical troubleshooting at scale, with demonstrated success in de-escalation and improving customer satisfaction. I am proficient with CRM systems, invoicing, and documentation to support efficient operations.

I hold credentials in digital marketing and data foundations and bring a practical, detail-oriented approach to problem solving and team collaboration. I seek roles where I can apply my operations expertise to improve service delivery and client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Transport & Logistics Coordinator

Current

United Brokerage LLC

Jan 2018 - Present (7 years 10 months)

Delivered customer support to drivers and broker partners, maintained accurate dispatch logs, negotiated load rates, and resolved escalations to ensure timely operations and high partner satisfaction.

Dispatch Coordination Customer Support Route Planning Escalation Management CRM Documentation Data Entry

Truck Dispatcher & Administrator

Medina Logistics LLC

Jan 2023 - Nov 2025 (2 years 10 months)

Provided continuous driver and customer support via phone and email, managed driver assignments, issued invoices, and followed up on claims to maintain service continuity and accurate records.

Invoicing Customer Support Data Entry Documentation Scheduling CRM

Dispatcher

Spring LLC

Jan 2021 - Jan 2023 (2 years)

Responded to driver and customer inquiries, communicated route changes, and maintained dispatch systems and accurate operational data to support timely deliveries.

Dispatching Customer Communications Data Entry CRM Operational Support Record keeping

Learning Instructor (Intern)

Huduma Centre

Jan 2017 - Aug 2017 (7 months)

Assisted clients with inquiries, managed front-desk operations, and handled office administration and records to support service delivery and information access.

Front Desk Operations Records Management Office Administration Client Communication

Customer Support Specialist

National Hospital Insurance Fund

Jul 2014 - Jan 2015 (6 months)

Assisted customers with registration and membership inquiries, resolved complaints, and documented interactions in CRM systems to improve service responsiveness.

CRM Customer Registration Documentation