Open to opportunities

Eusebio Quadros

@eusebioquadros

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Dynamic customer service professional with a proven track record.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and customer-focused professional with a proven track record in delivering top-tier customer service. My experience includes efficiently resolving escalations and enhancing customer experiences, maintaining a 95% KPI success rate. I excel in managing high-volume interactions and troubleshooting issues, always striving to turn challenges into opportunities.

In my role as a Customer Service Representative at Call Centre International, I delivered exceptional support and coached teammates to improve service quality. My previous experience as a Sales & Logistics Coordinator at Vetcare Africa allowed me to build strong client relationships and optimize operational workflows. I am passionate about driving customer satisfaction and business success through effective communication and collaboration.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Call Centre International

Oct 2023 - Jan 2025 (1 year 3 months)

Delivered exceptional support, resolving inquiries swiftly while maintaining a 95% KPI success rate. Managed billing issues, technical troubleshooting, and customer escalations efficiently. Coached teammates to improve service quality and collaborated with various teams to streamline issue resolution.

Customer Service CRM Software Problem Solving Technical Troubleshooting Team Collaboration Conflict Resolution KPIs Communication Time Management

Sales & Logistics Coordinator

Vetcare Africa

Jan 2021 - Oct 2023 (2 years 9 months)

Managed customer orders, deliveries, and scheduling to ensure smooth operations. Built strong relationships with clients and suppliers, resolving logistical challenges and maintaining high satisfaction levels. Optimized workflow efficiency through accurate record-keeping.