Open to opportunities

Ngabo Henry

@ngabohenry

Message

I resolve customer concerns efficiently across call center, hospitality, and sales environments.

Rwanda

Message

What I'm looking for

I'm looking for a customer service-focused role where I can handle customer concerns, communicate professionally, solve problems efficiently, and continue growing my experience in call center, hospitality, or sales environments.

I'm currently managing high-volume inbound calls at Cci Rwanda, diagnosing technical and service issues, resolving customer concerns, and maintaining accurate CRM records. I bring empathy, active listening, and professionalism to every interaction.

I've also delivered guest service at Kigali Marriott Hotel, supported high-profile events with Alpha Service Agency, and conducted product demonstrations at Saladmaster. My experience in customer service simulations, sales, hospitality, and teaching support has strengthened my communication, teamwork, problem-solving, and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Cci Rwanda

Feb 2025 - Present (1 year 6 months)

Managed high-volume inbound customer calls while maintaining quality and performance targets. Diagnosed and resolved customer technical and service-related issues, and escalated complex cases appropriately.

Customer Service Call Center Operations CRM Problem Solving