Open to opportunities

Mukezangoma Joshua

@mukezangomajoshua

Message

Customer-focused call agent with event protocol and agribusiness support experience.

Rwanda

Message

What I'm looking for

I am seeking customer-facing roles that value empathy, teamwork, and service excellence, with opportunities to grow in hospitality or agribusiness operations.

I am a customer-focused professional with experience as a call agent and event protocol assistant, delivering high QA and RPC scores, efficient call resolution, and strong guest-service delivery. I bring hands-on hospitality skills including barista and sound branding, plus practical agribusiness knowledge in poultry, livestock, horticulture, and irrigation planning.

I have coordinated volunteers and market operations during community responses, completed an Advanced Diploma in Road Construction, and finished a Work Readiness Program that strengthened my communication, resilience, and customer service skills. I seek roles where empathy, teamwork, and operational reliability drive measurable client satisfaction.

Experience

Work history, roles, and key accomplishments

Call Agent

Spirit Airlines Project – CCI Rwanda

Apr 2025 - Oct 2025 (6 months)

Achieved high QA and RPC scores through professional customer interactions and maintained accurate call records while resolving inquiries efficiently.

Customer Service RPC Data Entry CRM

Market Operations Volunteer

Kabeza Modern Market

Jan 2020 - Dec 2020 (11 months)

Organized market operations and supported community logistics during COVID-19, enhancing teamwork, responsibility, and customer-facing service.

Volunteer coordination Market Operations Teamwork Customer Service Empathy

Event & Protocol Assistant

Igihango Protocol Agency

Jan 2025 - Present (10 months)

Supported guest services and hospitality at high-profile events, providing catering, barista, and sound branding services to improve client satisfaction.