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Nequila Vincent

@nequilavincent

Student Success Advisor at Keypath Education who creates personalized plans to support students through academic challenges.

Australia

Message

At Keypath Education, I guide students through academic challenges and develop personalized success plans based on their needs. I also analyze student performance data to identify trends and implement targeted interventions.

As Customer Success Manager at 1st Group, I managed a portfolio of 250 accounts and created customer support strategies to increase retention. I worked with operational teams to resolve service issues and helped customers onboard and set up products.

At PSCU CREDIT UNION, I managed a team of 70 and introduced higher customer service standards by streamlining operations. Earlier, at FERREIRA OPTICAL LIMITED, I managed the customer service department and developed performance improvement strategies.

Experience

Work history, roles, and key accomplishments

Current

Student Success Advisor

Current

Keypath Education

Jan 2025 - Present (1 year 10 months)

Guided students through academic challenges and developed personalized success plans to enhance engagement and retention. Collaborated with faculty and facilitated workshops on study skills and time management.

Student Advising Academic Support Retention Strategy Workshop Facilitation Data Analysis Collaboration

Customer Success Manager

1st Group

Feb 2022 - Dec 2024 (2 years 10 months)

Managed a portfolio of 250 accounts and coordinated department schedules to maximize coverage. Created JIRA and Confluence tickets to resolve critical system issues and conducted training and mentoring for team members.

Salesforce SaaS Jira Confluence Customer Retention Onboarding Upselling Account Management Training Mentorship

Regional Customer Service Manager

PSCU Credit Union

May 2015 - May 2019 (4 years)

Managed a team of 70 supervisors, customer service reps, and loan officers. Reviewed customer service contracts, handled escalated issues, and implemented strategies to improve service quality and productivity.

Team Management Customer Service Performance Management Training Recruitment Escalation Handling Strategic Planning

Customer Service Manager

Ferreira Optical Limited

Mar 2011 - Jul 2015 (4 years 4 months)

Managed a team of 6 employees and conducted interviews for new and existing branches. Coordinated training activities, customer satisfaction surveys, and weekly performance reviews.

Team Management Interviewing Training Performance Reviews Customer Satisfaction Conflict Resolution

Assistant Property Manager

Home Construction Limited

May 2008 - Dec 2011 (3 years 7 months)

Managed service contracts for facility maintenance and property operations. Oversaw a team of 120 staff and handled tenant lease renewals and project management.

Property Management Contract Management Team Leadership Project Management Budgeting Excel