Nenad Urosevic

Delivered high-quality customer support via live chat and email, managing inquiries and resolving issues. Performed first-line technical support and documented cases through CRM systems.

Managed high-value Platinum accounts, maintaining a 3% churn rate and improving customer lifetime value. Identified upsell opportunities and resolved complex client issues as primary escalation point.

Managed end-to-end Stripe dispute and chargeback processes, improving win rates and reducing revenue loss. Conducted detailed investigations using transaction data and evidence analysis.

Led and mentored customer support team, improving performance and service quality. Defined and tracked KPIs such as response time, CSAT, retention, and churn.

Onboarded new clients and managed key enterprise accounts, ensuring smooth adoption and satisfaction. Delivered performance reports and improved operational efficiency.

Planned and executed digital marketing campaigns across social media platforms. Managed advertising budgets and optimized campaigns for ROI.

Directed all business operations including strategy, finance, marketing, and client management. Oversaw day-to-day activities to ensure alignment with company goals.

Drove company growth through strategic marketing initiatives and executed end-to-end campaigns. Increased online visibility through SEO and social media, and managed the company website.

Managed daily business operations and led a call center team. Oversaw procurement, sales operations, and coordinated with international partners.

Pursued a Bachelor's degree in Business/Managerial Economics from University Educons in Novi Sad, Serbia, from September 2005 to August 2008.