Yiannis Spanoudis

Leads learning and development initiatives, focusing on team growth and performance improvement.

Responsible for the end-to-end operational success and support for over 60,000+ healthcare professionals within a high-growth, remote marketplace. Leveraging management and coaching expertise, I lead my team to consistently exceed performance targets, notably maintaining Quality Assurance (QA) scores above 90%. I drive accountability through data-driven coaching, strategic SMART goal implementatio

Responsible for maintaining exceptionally high quality standards within the Customer Service department through detailed quality analysis. I drive alignment between the Quality team and Customer Service operations to ensure processes are optimized, performance is consistent, and teams are fully set up for success and most importantly, that customers receive peak customer service experiences.

Back Office Team Manager for Payment Provider/Fin-tech Company

Telecommunications Industry Retentions Team Manager

Worked as Retention Specialist at Foundever.

Worked as Customer Service Representative (Klarna) at Foundever.

Responsible for social media activity, identifying new customers, informing customers with current progress and requirements, retaining customers, assisting customers with legal work, delivering vehicles to customers, closing deals, learning about products to provide customers with information.

Responsible for maintaining and regulating stock levels, re ordering stock, maintaining employee morale, staff scheduling, staff training, maintaining a clean environment, handling customer complaints, ensuring customer satisfaction, keeping track of staff operations and distributing duties and instructions to staff.

Worked as Army National Guard at Republic Of Cyprus.

Worked as The Home Depot at Full-time.

Grade: GPA 3.8

Pursued a Bachelor of Arts in Business with Management, achieving a GPA of 3.8.