Elvis Uzorka

I’m a customer focused Customer Success and Support Specialist with over two years of experience delivering exceptional remote customer service, backed by a strong background in B2C telesales and sales.

I handle customer enquiries across live chat, email, phone, and ticketing systems, using active listening, empathy, and problem solving to deliver efficient resolutions and outstanding customer experiences.

In my roles, I’ve managed support workflows and customer records in CRM platforms including Zendesk, Salesforce, and HubSpot—resolving tickets, tracking cases, and maintaining accurate documentation.

I care about turning every interaction into trust and long-term loyalty, supporting onboarding, verification, payments, transactions, account setup, and even failed transaction investigations through cross-functional collaboration.