Open to opportunities

James Muriira

@jamesmuriira

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Technical Support Engineer with 7+ years experience

Kenya

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What I'm looking for

Seeking a challenging role in health informatics or technical support

I am a highly motivated Technical Support Engineer with at least seven years of work experience cutting across Health Information Systems quality assurance, system implementation, project management, APIs integration testing and system & network administration. I am a self-driven and result-oriented individual with sound communication skills and strong intellectual curiosity.

I have a broad work experience in Health Systems Quality Assurance testing, solid familiarity of interoperability in the healthcare ecosystem, and knowledge in project management & implementation. I am also proficient in Microsoft Excel as a tool for data analysis, visualization & reporting, and have experience in system, network & PBX administration.

I have worked with various organizations, including Equity Group Holdings, Savannah Informatics Limited, Intersoft Technologies Consulting East Africa Limited, and NCCK Jumuia Hospitals, among others. My achievements include increasing turnaround time by 25% on all tickets raised by users, supporting Health Information Management System developers to increase the number of hospitals integrated with Slade360 EDI by 29%, and ensuring implementation of the Hospital Management System to all departments, translating to 80% paperless transactions.

Experience

Work history, roles, and key accomplishments

Current

ICT Senior Officer

Current

Equity Group Holdings

Jul 2024 - Present (11 months)

Responsible for systems and network administration, providing 24/7 user support, and collaborating with HMIS vendors to implement changes. Achieved a 25% increase in turnaround time for user tickets.

Systems Administration Network Administration Windows Server User Support Collaboration Project Management

Analyst, Relationship Manager

Savannah Informatics Limited

Jun 2022 - Apr 2024 (1 year 10 months)

Worked closely with internal developers to document APIs and assist external developers in integration. Conducted end-to-end integration testing and organized hackathons.

API Documentation Integration Testing Developer Relations Training Collaboration Project Management User Support

Application Support Specialist

Intersoft Technologies Consulting East Africa Limited

Mar 2021 - May 2022 (1 year 2 months)

Collaborated with cross-functional teams to resolve client issues and ensure service delivery. Conducted regular client check-ins and maintained accurate records.

Client Services Cross Functional Collaboration CRM Management User Training

ICT Assistant

NCCK Jumuia Hospitals Huruma

May 2019 - Feb 2021 (1 year 9 months)

Conducted systems and network administration, provided ICT support, and assisted in user training. Contributed to the implementation of a paperless hospital management system.

Systems Administration Network User Training ICT Implementation

Casual Technician

Novel Technologies East Africa Limited

Sep 2018 - Mar 2019 (6 months)

Performed CCTV installation and maintenance, along with workstation setup and hardware maintenance.

Hardware User Training Technical Support

System Analyst & Support

Information Cloud Solutions

Mar 2018 - Sep 2018 (6 months)

Conducted system analysis, testing, and user support for platform transitions. Developed training manuals and customized health information systems.

Systems Analysis Quality Assurance User Support Training Development Documentation Testing Implementation

EMR Data Clerk

USAID (Aphia Plus Kamili)

Aug 2017 - Mar 2018 (7 months)

Managed data entry tasks, ensured confidentiality of health records, and assisted users with EMR issues. Achieved significant transition to paperless data recording.

Data Entry EMR User Training Confidentiality Data Management