Open to opportunities

Gloria Muema

@gloriamuema

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Dedicated IT Specialist with expertise in health information systems.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my IT skills in health informatics, with opportunities for growth and collaboration in a dynamic environment.

I am a dedicated and technically proficient IT Specialist with hands-on experience in providing technical support and maintenance for information systems. My expertise lies in troubleshooting system issues, ensuring data quality, and supporting system upgrades tailored to meet project and health facility needs. I have a strong background in working on USAID-funded health projects, which has equipped me with a deep understanding of health informatics and data management.

Throughout my career, I have successfully collaborated with stakeholders to improve health information management, conducted user training, and optimized system performance. My technical skills include programming languages, cloud computing, and data analytics, which I leverage to enhance service delivery and outcomes. I am passionate about using technology to solve real-world problems and improve healthcare services.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

USAID Digi Health Project

Jun 2024 - Dec 2024 (6 months)

Responsible for providing critical support in the implementation, maintenance, and troubleshooting of Health Information Systems under USAID-funded projects. Involves hands-on technical assistance for systems like KenyaEMR and CPIMS, ensuring smooth operation in health facilities.

KenyaEMR Maintenance User Training Data Security Project Management Technical Support System Configuration Data Reporting Compliance

IT Support Engineer Assistant

USAID Health IT Project

Feb 2024 - Jul 2024 (5 months)

Provided critical support in the implementation, maintenance, and troubleshooting of Health Information Systems under USAID-funded projects. Involved in user support, system configuration, and performance optimization.

User Support System Configuration Performance Optimization Data Security Technical Support Project Management Maintenance Compliance Reporting

IT Mentor Teacher

Technovation Girls Africa

Jan 2019 - Jul 2023 (4 years 6 months)

Empowered young girls with skills in coding and technology. Provided guidance on mobile app development and problem-solving techniques, facilitating workshops and training sessions to enhance their understanding and application of technology.

Coding Mobile App Development Facilitation Problem Solving Mentorship Project Management Curriculum Development Communication Skills Team Leadership STEM Advocacy

IT Support

Huduma Centre, Kakamega

Aug 2021 - Oct 2021 (2 months)

Ensured optimal use of hardware and software technologies, enhancing system performance and security. Provided IT assistance, monitored performance metrics, and trained end-users on software functionality.

IT Support Software Configuration Performance Monitoring User Training Troubleshooting Data Security Technical Support GDPR Compliance

Attaché

Department of Civil Registration Service

Jun 2021 - Aug 2021 (2 months)

Assisted in various administrative tasks within the department, gaining exposure to public service operations and contributing to the efficiency of civil registration processes.

Administrative Support Public Service Data Entry Customer Service Team Collaboration Communication Skills Problem Solving Time Management Documentation Compliance

Office Assistant

Infratech Projects Ltd

Mar 2018 - Sep 2018 (6 months)

Provided administrative support in the Nairobi office, assisting with documentation, scheduling, and communication tasks to ensure smooth operations within the project team.