Nelson Barron Galvan
@nelsonbarrongalvan
I'm an Operations Supervisor with 16+ years improving order entry, process automation, and customer satisfaction.
MexicoWhat I'm looking for
I am an Operations Supervisor with over 16 years leading order entry and returns teams, primarily at Lenovo, where I served as an SME and team lead responsible for escalations, compliance, and performance. I championed the SAP S/4HANA rollout, led UAT, and automated reporting to boost accuracy and productivity.
I'm passionate about fostering a customer-centric culture, coaching teams, and implementing process improvements that reduce delays and increase satisfaction. I seek to apply my expertise in operations management, system migrations, and cross-functional coordination to deliver measurable results.
Experience
Work history, roles, and key accomplishments
LETeam Lead, Order Entry & Returns
Lenovo
Jan 2009 - Jun 2025 (16 years 5 months)
Led Order Entry & Returns operations as SME and escalation owner, implementing automations and process improvements that increased team productivity and accuracy. Oversaw UAT and spearheaded the SAP S/4HANA rollout at the Monterrey plant, aligning order sourcing, management, and fulfillment with the global template.
Education
Degrees, certifications, and relevant coursework
Centro de Estudios Universitarios
Computer Systems Engineer, Computer Systems
2006 - 2009
Completed the Computer Systems Engineer program at Centro de Estudios Universitarios in Monterrey from 2006 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Social media
Job categories
Skills
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