Adrian Santos

Led Zellship ERP/CRM implementation and digital transformation initiatives, coordinating process automation and cloud migration to ensure on-time delivery within budget. Reduced manual tasks by ~30% through implemented automation workflows and facilitated process-mapping workshops to define functional requirements.

Managed high-volume software licensing operations for Fortune 500 enterprise accounts, maintaining 96–98% monthly billing accuracy and handling customer requests within 24-hour SLA. Standardized quoting processes across Microsoft, Adobe, Autodesk, and VMware, reducing response time by 35% and processing ~$2.5M MXN annually with 95% on-time renewals and 0 SLA violations.

Processed purchase orders for 100+ enterprise clients across 2 continents and coordinated with logistics partners to ensure timely delivery. Maintained 95% response rate within SLA, audited Microsoft licensing contracts, and reduced manual renewal processing time by 25% using automated renewal reminders and templates.

Handled 30+ monthly investor requests, ensuring on-time information delivery through systematic tracking and quality control. Built an SLA tracking dashboard with automated reminders and collaborated with Finance, Legal, and Operations to support accurate reporting and investor presentations.

Quantified and quoted construction projects using Excel, processing 15+ monthly quotations. Implemented standardized measurement processes to reduce quoting errors and improve bid response times.

Developed 30+ procedure manuals by mapping workflows and implementing continuous improvement across 3 departments. Redesigned 10+ internal processes through stakeholder interviews and updated regulated documentation for compliance.

Earned a Bachelor of Science in Industrial and Systems Engineering with a specialization in Logistics from Universidad de Monterrey (UDEM).