Sofia Aquino

SA

Looking for a job

Sofia Aquino

@sofiaaquino

I optimize customer operations, ERP workflows, and service delivery for manufacturing clients.

What I'm looking for

I'm looking to improve customer operations and ERP workflows, partnering with technical and business teams to deliver reliable service, solve process issues, and continue learning.

I've supported ERP implementation at Mayan Technologies, contributing to UAT, troubleshooting, ticket resolution, workflow validation, and end-user support for Epicor Kinetic.

At Latinrep de Mexico supporting Analog Devices and Maxim Integrated, I managed end-to-end EMS customer orders in SAP, from quotation through delivery. I coordinated manufacturers, suppliers, and clients around allocation plans, production capacity, forecasts, and escalated issues.

I led a team of eight Customer Service Representatives, monitored fulfillment, delivery, and satisfaction KPIs, and created peer-review, onboarding, and training materials. I also supported system integration during an ERP upgrade and worked closely with Sales and Product Management on order forecasting.

I'm bilingual in Spanish and English and bring hands-on experience with SAP/S4 HANA, Epicor Kinetic, Excel, Power BI, and pricing software. I enjoy bridging technical teams and business leaders while improving customer and operational processes.

Experience

Work history, roles, and key accomplishments

PN

International Volunteer

Panamision NGO

May 2026 - Aug 2026 (3 months)

Supported day-to-day operations with youth community programs. Coordinated activities, managed changing priorities, and collaborated with international teams.

Coordination Teamwork Adaptability Communication Skills

MT

Functional Consultant - Epicor ERP

Mayan Technologies

May 2025 - Nov 2025 (6 months)

Supported the implementation of Epicor Kinetic ERP by assisting with UAT, troubleshooting, and ticket resolution. Collaborated with business users to gather requirements and ensure ERP configurations meet operational needs.

Epicor Kinetic UAT Troubleshooting Requirements Gathering ERP Configuration System Testing Documentation Sales Production Inventory Management

LM

Customer Service Representative Manager

Latinrep de Mexico

Jan 2023 - Jan 2025 (2 years)

Led and managed a team of 8 Customer Service Representatives, achieving high satisfaction ratings and strong repeat business. Coordinated system integration efforts during an ERP upgrade and oversaw order forecasting with Sales and Product Management.

Team Leadership Customer Relationship Management Order Prediction KPI Monitoring ERP Implementation Onboarding Training Peer Review Communication Skills

LM

Inside Sales/Customer Service Representative

Latinrep de Mexico

Jan 2020 - Jan 2023 (3 years)

Managed end-to-end customer (EMS) orders via SAP, from quotation to delivery, ensuring accuracy and timeliness. Acted as liaison between manufacturer, suppliers, and clients to coordinate allocation plans and forecasts.

SAP Order Management Customer Service Supply Chain Forecasting Excel Macros Data Management Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

UG

Universidad de Guadalajara

Product Design

Studied Product Design at the Universidad de Guadalajara.

UL

University of Leeds

Product Design

Participated in a semester abroad program focusing on Product Design.

Tech stack

Software and tools used professionally

Adobe Illustrator

SAP

Epicor Kinetic

Power BI

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