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Sharibba Peña

@sharibbapea

Message

Customer Operations professional at Zebra Technologies who automated billing and cut processing time by over 90%.

Mexico

Message

At Zebra Technologies, I designed and implemented an automated billing solution that reduced periodic billing processing time by over 90%, from three days to approximately four hours.

I managed 10 assigned enterprise customer accounts across order management, billing, escalations, RMA, repairs, and shipments. I coordinated complex issues with Sales, IT, Order Management, Legal, and Repair Operations to support resolution within SLA timelines.

I also maintained Salesforce operational queues and developed Excel-based process improvement tools. At Dell Technologies, I supported global sales accounts and order lifecycle activities, and was recognized as “Logistics Champion” for process improvements.

Experience

Work history, roles, and key accomplishments

Order Experience Representative Senior

Zebra Technologies

Aug 2022 - Apr 2026 (3 years 8 months)

Managed enterprise accounts and order operations, designed an automated billing solution reducing processing time by over 90%, and achieved 130 positive customer satisfaction surveys in 5 months.

Salesforce Excel Billing and Invoicing Software Siebel Ariba Power BI Operational Reporting Microsoft Office Microsoft Visio Customer Operations Management Enterprise Account Management Order Management Customer Experience Management Escalation Management SLA and KPI Management Process Improvement Cross Functional Collaboration Stakeholder Management

Order Experience Representative II

Zebra Technologies

Aug 2021 - Aug 2022 (1 year)

Managed order management, billing, escalations, and RMA workflows for enterprise accounts, ensuring SLA compliance and service continuity.

Contract Administration I

Zebra Technologies

Nov 2020 - Aug 2021 (9 months)

Supported contract administration and order management processes, contributing to operational efficiency and customer satisfaction.

Specialist, Sales Operations

Dell Technologies

Sep 2019 - May 2020 (8 months)

Provided operational support for global sales accounts, managed order lifecycle activities, and collaborated cross-functionally to resolve customer issues and improve workflows.

Sales Operations Intern

Dell Technologies

Oct 2018 - Aug 2019 (10 months)

Assisted with cross-selling initiatives, quote generation, order coordination, and revenue reporting, and was recognized as 'Logistics Champion' for process improvements.