NWnelly wanjiku
@nellywanjiku1
I am a results-driven Sales Accounts Executive and Customer Support Specialist driving revenue and excellent customer experience.
KenyaWhat I'm looking for
I am a results-driven Sales Accounts Executive and Customer Support Specialist with over 5 years of experience driving revenue growth and enhancing customer satisfaction across B2B and B2C environments.
At Motor Hub I increased qualified leads by 45% year-over-year through targeted cold calling and personalized outreach, managed the sales pipeline in HubSpot to improve reporting accuracy and forecasting by 30%, consistently booked 25+ meetings per week, and led a lead reactivation initiative that generated over KES 1.2M in revenue within three months.
As a Customer Support Specialist at Fairdeal Electricals, I handled 60+ daily interactions via Zendesk and Intercom, maintained a 95% CSAT, resolved 90% of issues on first contact, developed onboarding guides that cut new-customer inquiries by 25%, and was recognized twice as Customer Champion of the Month.
I am proficient with HubSpot, Apollo.io, Zendesk, Intercom and CloudTalk, track KPIs to drive team performance, automate workflows to boost efficiency, and collaborate across sales, product, and support teams to improve client experience and retention.
Experience
Work history, roles, and key accomplishments
Sales Accounts Executive
Motor Hub
Jan 2021 - Present (4 years 10 months)
Executed targeted cold-calling and outreach campaigns that increased qualified leads 45% year-over-year and booked 25+ meetings/week, contributing to a 20% rise in monthly closed deals; improved HubSpot pipeline reporting and forecasting accuracy by 30% and reactivated leads generating KES 1.2M in 3 months.
Customer Support Specialist
Fairdeal Electricals Ltd
Apr 2017 - Nov 2020 (3 years 7 months)
Managed 60+ daily support interactions via Zendesk and Intercom, maintaining a 95% CSAT and resolving 90% of issues on first contact; developed onboarding guides and a feedback loop that reduced new inquiries by 25% and support requests by 15%.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Diploma in Human Resource Management, Human Resource Management
Diploma in Human Resource Management from Kenyatta University, completed in 2022.
KUKenyatta University
Bachelor of Arts, Gender and Development Studies
Bachelor of Arts in Gender and Development Studies (Human Psychology focus) from Kenyatta University, completed in 2017.
Availability
Location
KenyaAuthorized to work in
Job categories
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