Looking for a job

Mourine Kamau

@mourinekamau

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I build customer relationships, resolve support issues, and drive SaaS sales across global remote teams.

Kenya

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What I'm looking for

I'm looking for a customer-facing SaaS role where I can build strong client relationships, resolve issues, improve support processes, and contribute to sales growth within a collaborative remote team.

I've supported global customers through email, live chat, and phone, resolving technical issues, managing Zendesk tickets, and using Salesforce to monitor account health and identify upsell opportunities.

At Syncfusion, I led account executives and sales representatives while building customer relationships around BoldDesk and BoldSign. I use customer feedback, product guidance, and cross-functional collaboration to improve service delivery, retention, and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Specialist

Current

Unknown

Jan 2023 - Present (3 years 8 months)

Provided responsive, empathetic support to global customers via email, live chat, and phone, ensuring timely resolution of inquiries and technical issues. Managed support tickets in Zendesk, maintained SLA compliance, and improved first-response times.

Zendesk Salesforce ClickUp Google Workspace Customer Support SLA Troubleshooting Knowledge Base Management

Account Manager and Sales Team Leader

Syncfusion Inc.

Jan 2022 - Jan 2023 (1 year)

Led a team of account executives and sales representatives to deliver high-quality support and achieve sales goals. Oversaw customer interactions, recorded feedback, and built strong relationships to ensure satisfaction with BoldDesk and BoldSign products.