Rose Imali

Works independently on first-level issues, resolving straightforward cases efficiently. Provides first-level support to customers via email and chat handling inquiries from clients globally.

Handled a full sales cycle, from prospecting to closing, resulting in a 30% increase in client base. Managed client accounts, resolving issues efficiently and improving customer retention by 25%.

Provided customer support services to international clients, ensuring timely issue resolution. Maintained a high client satisfaction rating, responding to inquiries efficiently.

Led a team of 15 customer service agents, improving team performance and increasing customer satisfaction by 25%. Onboarded 1,000+ clients to digital platforms, reducing operational costs by 30%.

Exceeded sales targets by 25%, converting 35% of leads into loyal clients. Managed a high-velocity sales pipeline, handling multiple transactions simultaneously.

Managed global accounts for clients in Europe, USA, and Asia, ensuring top-tier customer service. Developed customized sales strategies, negotiated contracts, and handled end-to-end project delivery.

Studied Industrial Chemistry at Multimedia University of Kenya. The curriculum focused on the application of chemical principles in industrial processes and product development.