Open to opportunities

Victor Mshindi

@victormshindi

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Customer-focused accounts executive driving growth through strategic account management.

Kenya

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What I'm looking for

I seek a role where I can lead account growth, improve customer success, and apply product-growth strategies within a collaborative, data-driven team.

I am a dynamic accounts executive with over eight years in customer-facing roles, focused on securing key accounts and accelerating business growth. I combine relationship-building, customer success, and sales execution to deliver measurable results.

At Litemore Limited I led regional teams, managed recruitment and training, and built partnerships with major stakeholders to raise the company’s profile and improve team productivity. I have a track record of handling complex customer inquiries and closing high-stakes deals.

As a product- and growth-focused professional, I have owned roadmaps, prioritized features, conducted user testing, and run A/B experiments to improve onboarding, engagement, and conversion. I coordinate cross-functional and remote teams to deliver on-time product and marketing initiatives.

I hold a BSc in Electrical & Electronics Engineering and bring a collaborative, data-informed approach to problem solving, product improvement, and revenue growth. I am committed to driving customer success while scaling business impact.

Experience

Work history, roles, and key accomplishments

Product Manager

Litemore Limited

Oct 2024 - May 2025 (7 months)

Owned product roadmap and drove growth initiatives including A/B testing and onboarding optimizations, increasing user engagement and retention.

Product Management A B Testing User Onboarding Growth Strategies Data Analysis

Accounts Executive

Litemore Limited

Sep 2023 - Oct 2024 (1 year 1 month)

Managed key client relationships and spearheaded high-stakes sales deals, improving customer satisfaction and driving revenue growth across the region.

Account Management Customer Success Sales Strategy Relationship Building Stakeholder Management Team Leadership CRM

Growth Product Manager

Litemore Limited

Apr 2023 - Sep 2023 (5 months)

Designed and implemented growth initiatives that optimized conversion rates and increased user acquisition across the region through data-driven experiments.

Growth Marketing Conversion Rate Optimization A B Testing User Acquisition Data Analysis Product Analytics Experimentation

Regional Manager

Litemore Limited

Oct 2021 - Mar 2023 (1 year 5 months)

Led and developed relationship managers and business development teams, built partnerships with stakeholders including the Ministry of Education, and improved team productivity.

Team Leadership Partnership Development performance reporting Conflict Resolution Business Development

Sales Executive

Litemore Limited

Dec 2019 - Oct 2021 (1 year 10 months)

Onboarded new clients to the Zeraki brand and maintained relationships with existing clients, contributing to revenue growth and client retention.

Onboarding Customer Service Sales Target Achievement Relationship Building Retention

Inside Sales Executive

Horizon Contact Centre

Jan 2019 - Dec 2019 (11 months)

Executed outbound sales campaigns and consistently met sales targets through proactive outreach and persuasive communication.

Outbound Sales Lead Generation Cold Calling Sales Reporting CRM

Sales Executive

Huawei

Jan 2018 - Dec 2018 (11 months)

Achieved sales targets by delivering detailed product demonstrations and articulating value of Huawei phones to prospective customers.

Retail Sales Product Demonstrations Customer Engagement Sales Target Achievement Technical Product Knowledge

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Science, Electrical & Electronics Engineering

2012 - 2017

Completed a Bachelor of Science in Electrical & Electronics Engineering with focus on core electrical and electronic systems and engineering principles.