Open to opportunities

Nellie Maauga

@nelliemaauga

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Dental patient care and remote data entry professional specializing in member support and HIPAA-compliant coordination.

United States

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What I'm looking for

I’m looking for a flexible, remote or hybrid role where I can handle patient/member coordination and data entry with HIPAA-focused accuracy, support scheduling and claims workflows, and grow long-term with advancement opportunities in a team that values service.

I’m a resourceful administrative and dental services professional with 15+ years of experience in patient care coordination, member services, and accurate data entry—often in remote environments. I’m known for handling confidential information with care and delivering efficient, exceptional service while maintaining HIPAA compliance.

In my current role as a Patient Care Coordinator/Treatment Coordinator, I welcome new patients and guide them through orthodontic treatment plans in clear, patient-friendly language. I coordinate diagnostic records (including X-rays, photos, and impressions), schedule appointments, and keep patient records updated in practice management software.

I also support the financial side of care—processing insurance verifications, claims, and pre-authorizations, presenting payment options, and managing accounts receivable by tracking balances and following up on overdue accounts. I collaborate closely with the orthodontist to ensure timelines, contracts, and referral coordination are handled professionally and accurately.

Before this, I worked as a Member & Claims Specialist (remote) handling inbound member calls and high-volume data entry for claim submissions, updates, and documentation. I’ve also led scheduling operations as a Scheduling Specialist/Team Lead, training staff and using tools like Open Dental and EagleSoft to verify insurance and maintain scheduling targets.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Absolute Dental-Las Vegas

Feb 2022 - Present (4 years 5 months)

Coordinated orthodontic patient care by greeting patients, presenting treatment plans, scheduling diagnostic and follow-up appointments, and maintaining accurate patient records in practice management software. Handled accounts receivable tasks including payment processing, insurance verifications, claims/pre-authorizations, and follow-ups on outstanding balances while ensuring HIPAA compliance.

Patient Care Coordination Orthodontic Treatment Presentation Scheduling Insurance Verification Claims Accounts Receivable Payment Posting Records Management Practice Management Software Referral Coordination X Ray Photo Impression Review HIPAA compliance

Package Handler/Sorter (Seasonal)

OnTrac-Henderson

Oct 2024 - Jan 2025 (3 months)

Handled warehouse package processing by loading/unloading and sorting parcels, scanning and labeling using OnTrac tracking systems, and staging/loading for delivery. Followed safety and operational guidelines, inspected packages for issues, and communicated routing problems to resolve them.

Scanning Labeling OnTrac Tracking Systems Safety Compliance Routing Issue Communication Accuracy And Productivity Targets

Member & Claims Specialist

Liberty Dental Plan-Las Vegas

Feb 2021 - Dec 2021 (10 months)

Worked remotely handling inbound member inquiries related to dental plans, claims, and eligibility, including high-volume data entry and claim submissions/updates. Processed provider payments and updated member profiles while maintaining HIPAA compliance and meeting productivity and communication standards.

Dental Claims Eligibility Verification High Volume Data Entry HIPAA compliance Claims Processing

Scheduling Specialist (Team Lead)

California Dental Care & Orthodontics-Rancho Cucamonga

Feb 2019 - Feb 2021 (2 years)

Led front desk scheduling operations by supervising daily patient scheduling and verifying insurance while presenting patient financials. Used Open Dental and EagleSoft to enter and track patient data, trained staff on scheduling protocols, and oversaw data accuracy and timely completion of patient records, financial agreements, and claim forms.

Patient Scheduling Insurance Verification Presentation EagleSoft Data Entry

Patient Services Administrative Assistant

Cunning Dental Group-Montclair

Jan 2016 - Jan 2019 (3 years)

Handled appointment scheduling and confirmations, including insurance verification and payment collection. Responded to inbound calls and emails, performed data entry into Open Dental, and supported organizing seminars and entering attendee data for follow-up care.

Appointment Scheduling Insurance Verification Medical History Handling Patient Communication Attendee Follow Up Data Entry

Routing Clerk

LuLaRoe-Corona

Feb 2015 - Jan 2016 (11 months)

Coordinated delivery routes and managed logistics-related data entry into tracking systems. Provided administrative support including logging, filing, and correspondence while assisting with dispatch-related information.

Data Entry Tracking Systems Administrative Support

Insurance Representative (Obama Care)

General Dynamics-Remote

May 2014 - Jan 2015 (8 months)

Worked remotely assisting customers with insurance applications and claim resolution. Managed large volumes of data entry related to patient insurance plans and applications while maintaining accurate records in compliance with privacy standards and supporting ticketed requests.

Remote Customer Support Insurance Applications Data Entry Insurance Plan Application Processing Privacy & Compliance Record keeping