Open to opportunities

Twinkle Gandotra

@twinklegandotra

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Healthcare administrative professional delivering organized scheduling, billing support, and patient service.

United States

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What I'm looking for

I’m looking for an organized healthcare office role where I can support scheduling, records, and billing workflows, communicate with patients and insurers, and contribute to a smooth, professional day-to-day experience.

I’m a healthcare administration professional known for reliable office support—handling appointments, patient records, documents, and day-to-day coordination with strong multitasking and time management.

I bring hands-on experience across dental front-office and billing workflows, including posting receivables, following up on account balances, coordinating invoices, and communicating with insurance providers to collect copays—supported by tools like Workday, ADP, and advanced Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

City Square Dental Center

Jan 2024 - Present (2 years 5 months)

Scheduled and managed patient appointments, handled calls and correspondence, and prepared patient charts and daily schedules for dental staff. Processed insurance-related payments and supported billing by posting receivables, following up on outstanding balances, and coordinating invoice mailing.

Patient Scheduling Workday ADP Microsoft Office Document Processing Customer Service Confidentiality

Administrative Assistant

A&B Dental

Oct 2022 - Oct 2023 (1 year)

Answered inbound calls, directed messages, and scheduled, rescheduled, and cancelled patient appointments. Managed patient chart preparation and office documentation while communicating with dental insurance providers to collect copays and support billing follow-ups.

Appointment Scheduling Patient Charting Office Administration Insurance Verification Billing Support Fax Scan Processing Customer Service File Management

Dental Treatment Coordinator

Highgate Dental

Mar 2022 - Oct 2022 (7 months)

Coordinated dentist schedules and patient appointments, maintained patient charts, and performed daily front-office administrative tasks. Supported billing by posting receivables and following up on outstanding balances while confirming appointments and explaining patient financial responsibility.

Patient Scheduling Patient Charting Billing Support Claims Documentation Microsoft Office Front Desk Operations Communication Confidentiality

Dental Administrative Assistant

Mountainview Dental

Sep 2021 - Feb 2022 (5 months)

Prepared patient charts and daily schedules, performed office duties (filing, scanning, calls, fax), and maintained chart and filing systems. Managed billing functions including fee collection, invoice generation, transaction posting, and handled financial statements while arranging lab work and confirming procedures.

Patient Scheduling Billing Transaction Posting Lab Coordination Document Scanning Front Desk Support Customer Service

Dental Administrative Assistant

Polaris Dental

Mar 2021 - Sep 2021 (6 months)

Coordinated patient appointments and dentist schedules, completed insurance documentation and claim forms, and maintained patient charts and filing systems. Supported billing by posting receivables and following up on outstanding account balances while collecting payments and communicating appointment changes.

Patient Scheduling Insurance Claims Insurance Verification Billing Support File Management Front Desk Reception Document Scanning Customer Service Confidentiality

Resident Care Aide

St. Joseph Care Group

Oct 2020 - Feb 2021 (4 months)

Responded to resident calls and emergency situations, assisted with safe transfers and mobility support, and regularly monitored residents’ well-being. Supported meal assistance, communicated findings and actions taken, and collaborated with facility leadership to improve workflows and accountability initiatives.

Resident Support Emergency Response Mobility Support Documentation Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Post graduation Diploma in Healthcare Administration, Healthcare Administration

Completed a Post graduation Diploma in Healthcare Administration at Fanshawe College in April 2022.

Dental Surgery Institute of Dental Studies and Technologies

Bachelor of Dental Surgery, Dental Surgery

2019 -

Enrolled in a Bachelor of Dental Surgery (Dental Surgery) program at the Dental Surgery Institute of Dental Studies and Technologies starting in March 2019.