Sara Vanasse
@saravanasse
Customer service professional specializing in patient care coordination and process optimization.
United StatesWhat I'm looking for
I am a knowledgeable and dedicated customer service professional with extensive experience in the human services and dental industries. I have served as a Patient Care Coordinator, managed operations in marketing and retail customer service, and supported youth and family programs internationally, consistently focusing on quality, speed and process optimization.
I excel at building rapport, resolving inquiries, coordinating care across teams, handling administrative and financial tasks, and maintaining compliance with confidentiality standards like HIPAA. I bring an upbeat, results-oriented approach, strong communication skills, and a track record of improving appointment efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator
Midwest Dental - Smile Brands
Aug 2019 - Present (6 years 1 month)
Served as primary patient contact, coordinated with clinicians to increase appointment efficiency and treatment acceptance, and managed insurance claims and nightly deposits while ensuring HIPAA compliance.
Operations Specialist
Empire Marketing Group
Jan 2022 - Dec 2023 (1 year 11 months)
Maintained customer satisfaction by handling high-volume calls, resolving complaints, processing special orders and backorder inquiries, and managing data entry to support inventory and sales operations.
Program Assistant
MCCS Family Care Branch
Jan 2018 - Jan 2020 (2 years)
Planned and executed monthly outreach events and weekly youth clubs, maintained program documentation and sanitation standards, and created newsletters and calendars to engage families.
Education
Degrees, certifications, and relevant coursework
Martinsburg College
Human Services
2019 - 2025
Attended Martinsburg College while working in patient care coordination, gaining administrative and customer-service related skills.
Colfax High School
High School Diploma, High School Diploma
Completed high school education at Colfax High School with coursework and activities relevant to patient-facing roles and administrative duties.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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