Madeline Silva

I am a dedicated, detail-oriented healthcare support professional with over 10 years of customer service experience and three years focused in dental and healthcare support. I prioritize compassionate patient care, clear communication, and accurate administrative coordination.

In clinical roles I provide chairside assistance, prepare treatment rooms, sterilize instruments, and support efficient patient flow while maintaining OSHA and HIPAA compliance. I manage patient scheduling, charting, insurance pre-authorizations, and electronic health records with accuracy and empathy.

My background includes front-desk patient coordination, insurance claim coordination, billing documentation, and handling inbound patient inquiries across pediatric and general dental care. I am proficient with Microsoft Office, Google Workspace, remote collaboration tools (Zoom, Teams), and common EHR systems.

I hold a B.S. in Psychology (Military Resilience) and certifications in HIPAA/OSHA compliance, CPR & First Aid, and dental x-rays. I am seeking remote or hybrid roles in healthcare coordination, virtual assistance, or administrative support where I can apply my organizational skills and patient-centered approach.