Misty Baker

Assisted with patient intake, documentation, and coordination of treatment details to support billing and insurance workflows. Collaborated with clinical and administrative teams to track insurance information and maintain accurate patient records.

Verified dental insurance eligibility and benefits, including deductibles, frequencies, limitations, and annual maximums, and prepared documentation for claims and pre-authorizations. Explained coverage and expected out-of-pocket costs to patients while coordinating schedules and financial information across front desk, clinical, and treatment teams.

Reviewed treatment recommendations with patients, answered questions, and discussed insurance benefits and out-of-pocket costs as a liaison between providers and patients. Verified insurance information during intake, supported claims submission and EOB posting, and helped resolve routine billing discrepancies.

Verified insurance benefits and submitted claims accurately and on time. Explained insurance coverage and EOBs to patients, collected payments, and coordinated between clinical and administrative teams to support smooth patient flow.

Grade: 3.95

Activities and societies: Dean’s List

Earned a diploma from Lincoln Technical Institute (Dec 2016–Aug 2017) and achieved a 3.95 GPA and Dean’s List recognition.

Earned a diploma from Burrillville High School (graduated Jun 2015).