charmaine bingham

Managed full-cycle dental claims processing in a remote capacity, including submissions, appeals, and resubmissions. Processed over 15 complex claims daily using Dentrix Ascend and reconciled EOBs to maintain financial accuracy.

Managed high-volume insurance operations, verifying eligibility and benefits to prevent billing discrepancies. Investigated and resolved complex insurance variances, educated patients on benefits, and maintained electronic health records using Eaglesoft.

Executed pre-admission insurance verification and benefit eligibility checks for incoming patients. Investigated insurance issues impacting pre-authorization and communicated with insurance underwriters to resolve coverage inquiries.

Directed end-to-end insurance verification, claims follow-up, and resolution of escalated billing disputes. Managed provider credentialing, trained staff, and interpreted dental benefits to educate patients and providers.

Verified insurance eligibility, reviewed patient balances, posted payments, and maintained accurate account documentation. Scheduled appointments and prepared treatment plans.

Bachelor of Science in Business Administration from the University of Phoenix.