Nelgy Eduardo Andino Galeano
@nelgyandino
Civil engineering student pursuing cost estimation and plan analysis to deliver accurate project insights.
What I'm looking for
I’m a Civil Engineering student at Universidad Católica de Honduras with only 13 classes left to graduate. I’m applying for the cost estimator role to apply my skills in plan analysis, gain hands-on experience, and contribute my dedication and passion for civil engineering to your project.
I’ve strengthened my impact through customer-facing roles that required problem solving, analytical thinking, and consistent performance—handling inbound/outbound calls, sales closing techniques, KPI & target achievements, and coaching & mentoring. I also worked as a Technician in Geographic Information System, studying maps and the population and houses around the country, which improved how I interpret information and support decisions.
Experience
Work history, roles, and key accomplishments
Customer Representative
Super Soccer Stars
Apr 2025 - Oct 2025 (6 months)
Handled inbound and outbound customer interactions by taking calls and reviewing/responding to emails and text messages to support sales and customer service.
Sales Representative in Outbound Calls
Alonso & Alonso Attorneys at Law
Sep 2024 - Apr 2025 (7 months)
Took outbound calls and reviewed notes to complete legal migration consultation sales.
Agent or Representative in Call Center
Intouch CX Honduras
May 2024 - Sep 2024 (4 months)
Handled inbound calls for home security services, capturing details from each interaction and following up as needed.
Geographic Information System Technician
Instituto Nacional de Estadísticas (INE)
Dec 2023 - May 2024 (5 months)
Worked with maps and studied population and housing around the country as part of GIS-related activities.
Agent or Representative in Call Center
Results CX
Dec 2022 - Mar 2023 (3 months)
Took inbound calls from customers seeking information and provided the required information while recording what was done during each interaction.
Call Center Supervisor
Teleperformance
Nov 2021 - Sep 2022 (10 months)
Led and coached groups of agents across two lines of business, providing sales guidance for car sales and bedroom sales from hotels.
Agent or Representative in Call Center
Allied Global
Aug 2021 - Nov 2021 (3 months)
Handled sales-related calls across two lines of business, including internet/cable/telephone/cellphone services and hotel bedroom sales, and recorded call notes.
Agent or Representative in Call Center
Startek
Dec 2019 - Jul 2021 (1 year 7 months)
Provided customer service, technical support, and sales across multiple lines of business, including food orders, internet/cable/telephone services, and HR assistance for job applications.
Education
Degrees, certifications, and relevant coursework
Universidad Católica de Honduras
Civil Engineering
2016 - 2023
Studied Civil Engineering at Universidad Católica de Honduras from 2016 to 2023.
Universidad Nacional Autónoma de Honduras
Bachelor of Mathematics, Mathematics
2015 - 2016
Completed coursework in Mathematics through a Bachelor of Mathematics program at Universidad Nacional Autónoma de Honduras from 2015 to 2016.
England School
Bachelor in Humanities and High School, Humanities
2013 - 2015
Completed a program focused on Humanities at England School from 2013 to 2015.
England School
Secondary Education
2010 - 2013
Completed Secondary Education at England School from 2010 to 2013.
England School
Primary Education
2004 - 2010
Completed Primary Education at England School from 2004 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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