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Nejla Salic

@nejlasalic

Technical Account Manager at Yardi Systems supporting clients across three core products through implementation guidance and complex troubleshooting.

United States

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At Yardi Systems, I serve as the primary technical point of contact for Tier 1 and Tier 2 clients across three core products. I provide software setup, implementation guidance, and complex troubleshooting.

I guide clients through product navigation, technical training, and custom configurations. I also partner with engineering and product teams on QA testing, product improvements, and Knowledge Base articles.

At QTS Data Centers, I provided technical support and network analysis, managed incident resolution and SLA escalations, and tested service delivery platforms and ServiceNow integrations.

At Apple, I assisted customers with hardware and software support and performed troubleshooting and hardware repairs. Earlier, at Mercedes-Benz USA, I implemented automated workflows for CI/CD, version control, and system monitoring; at IntegriCom, Inc., I managed Azure Active Directory accounts and configured iOS/iPadOS mobility solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Yardi Systems

Oct 2024 - Present (2 years)

Serve as the primary technical point of contact for Tier 1 and Tier 2 high-revenue clients, providing software setup, implementation guidance, and complex troubleshooting. Guide clients through software navigation, technical training, and custom configurations to maximize product adoption.

Software Implementation Troubleshooting client support Technical Training QA Testing Knowledge Base Authoring

Network Analyst

QTS Data Centers

Apr 2024 - Oct 2024 (6 months)

Provided technical support and network analysis for large-scale data center environments, maintaining peak operational performance. Managed incident resolution and SLA escalations, achieving 98% adherence to Operations Service Center standards.

Network Analysis Incident Management SLA Management ServiceNow QA Testing

Technical Expert

Apple

Oct 2021 - Apr 2024 (2 years 6 months)

Assisted over 30 customers daily with hardware and software technical support, maintaining a 98% customer satisfaction rate. Performed in-depth troubleshooting and hardware repairs across Apple's product ecosystem, cutting average resolution time by 30%.

Technical Support Troubleshooting Hardware Repair Customer Satisfaction Training

DevOps Intern

Mercedes-Benz USA

Jul 2023 - Sep 2023 (2 months)

Evaluated modern solutions in container management, API integration, and data governance to improve system architecture. Gained hands-on experience with Datadog, Jenkins, GitHub, GitLab, and CLI scripting to optimize CI/CD deployment pipelines.

Container Management API Integration Data Governance Datadog Jenkins GitHub Gitlab Shell Scripting CI CD

IT Technician

IntegriCom, Inc.

Dec 2022 - May 2023 (5 months)

Managed Azure Active Directory user accounts, security groups, and access permissions, bolstering enterprise security controls. Built and maintained a centralized knowledge repository, improving team collaboration and documentation efficiency.

Azure Active Directory Security Groups Access Management Knowledge Management iOS