Josh Alleman

Provided Tier III infrastructure support across 100+ community banking environments, troubleshooting production incidents across Microsoft 365, Azure, Intune, Active Directory, networking, VPN connectivity, and financial applications. Developed PowerShell automation to reduce repetitive deployment and administration tasks and maintain incident documentation and escalation paths.

Provide Tier III infrastructure support across 100+ community banking environments, troubleshooting complex Microsoft, networking, security, application, and core banking platform issues. Resolve production-impacting incidents and develop PowerShell automation to reduce operational effort and improve consistency.

Served as primary administrator for Azure and Microsoft Intune, managing endpoint configuration and device policies. Created technical documentation and standardized procedures to improve onboarding and operational consistency, and supported infrastructure troubleshooting across Microsoft platforms.

Served as primary administrator for Azure and Microsoft Intune, managing endpoint configuration and device policies. Created technical documentation and standardized procedures to improve onboarding and operational consistency.

Served as an Application SME II and enterprise observability subject matter expert, owning monitoring operations for the Bristol West business unit. Led a migration from AppDynamics to Dynatrace across 100+ servers and 20+ applications, ensuring production monitoring continuity.

Served as Application Subject Matter Expert II and owned monitoring operations for the Bristol West business unit, improving application visibility and production reliability. Led end-to-end migration from AppDynamics to Dynatrace across 100+ servers and 20+ applications, including agent deployment, onboarding, dashboards, alert configuration, and validation, completing the migration with zero los

Provided enterprise technical support across Windows environments, Microsoft Office, VPN, networking, virtual desktop infrastructure, and business applications. Troubleshot authentication, connectivity, and hardware/software issues, escalating complex incidents and supporting incident management practices.

Provided enterprise technical support for Windows environments, Microsoft Office, VPN, networking, virtual desktop infrastructure, and business applications. Managed authentication, connectivity, and hardware/software troubleshooting, escalated complex incidents, and supported incident management using ServiceNow and ITIL practices.

Supported Honeywell’s enterprise IT environment through Dell and NTT DATA service operations, managing outage intake and coordinating escalations during enterprise incidents. Acted as an SAP ticket routing specialist, supported outage management communications, and performed incident trend analysis to improve operational documentation and efficiency.

Supported Honeywell’s enterprise IT environment through Dell and NTT DATA service operations. Managed outage intake and escalation coordination, and served as an SAP ticket routing specialist to classify and assign incidents.

Built and maintained a local Docker environment hosting a self-managed Large Language Model platform using Docker containers and Open WebUI. Configured container deployments and troubleshooting while building hands-on experience with Linux administration and infrastructure-as-code concepts, with version control and documentation via GitHub.

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