NSNeha Singh
@nehasingh
Dynamic professional with expertise in technical and business development.
IndiaWhat I'm looking for
I am a dynamic professional with a proven track record in technical and business development roles, particularly at Ola Electric Pvt Ltd. My experience has equipped me with the skills to enhance customer satisfaction and streamline operations effectively. I have a strong background in Salesforce and CRM, which I have leveraged to significantly contribute to organizational growth.
At Ola Electric, I excelled as a Senior Technical Associate, providing product support and managing customer satisfaction through effective ticket management and operational activities. Prior to this, I worked as a Business Development Executive at Nalanda Learnings, where I built strong relationships with clients, leading to increased customer satisfaction and repeat business. My journey also includes roles in education, where I mentored new teachers and streamlined communication between stakeholders.
Experience
Work history, roles, and key accomplishments
Senior Technical Associate
Ola Electric Pvt Ltd
Aug 2023 - Dec 2024 (1 year 4 months)
Provided technical support for electric vehicle products, focusing on customer satisfaction and operational efficiency. Managed inbound and outbound tickets, utilizing Salesforce and CRM tools to enhance service delivery.
Business Development Executive
Nalanda Learnings
Jul 2021 - Jun 2023 (1 year 11 months)
Developed strong client relationships that improved customer satisfaction and increased repeat business. Managed admissions and database, focusing on lead conversion and customer service.
High School Coordinator
Shanti Asiatic School
Apr 2016 - Jul 2020 (4 years 3 months)
Mentored teachers and streamlined communication among stakeholders to foster an inclusive educational environment. Managed recruitment and administrative tasks effectively.
Assistant Teacher
St. John's Academy
Apr 2013 - Apr 2016 (3 years)
Designed lesson plans and coordinated classroom activities, serving as examination controller for English and Science subjects. Contributed to student success through effective teaching strategies.
Education
Degrees, certifications, and relevant coursework
Shanti Asiatic School
High School Coordinator, Education
2016 - 2020
Activities and societies: Mentored new teachers, streamlined communication, managed recruitment and administration.
Served as High School Coordinator, mentoring teachers and enhancing communication between stakeholders to promote student success.
St. John's Academy
Assistant Teacher, Education
2013 - 2016
Activities and societies: Designed lesson plans, coordinated activities, and managed examinations.
Worked as an Assistant Teacher, designing lesson plans and coordinating activities while serving as examination controller.
Bihar Rajendra Agricultural University
Bachelor of Arts, English Literature
2019 -
Grade: 1st
Completed a Bachelor of Arts in English Literature with a focus on literary analysis and critical thinking.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
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