ASAbhishek Sharma
@abhisheksharma8
Customer service expert with 5 years in technical support.
IndiaWhat I'm looking for
I am a dedicated customer service professional with over 5 years of experience in technical support and collection management. My expertise lies in utilizing tools like HubSpot to manage customer relationships effectively. I have a proven track record in resolving customer issues, managing memberships, and ensuring satisfaction, particularly within the Apple ecosystem.
In my previous roles, I have excelled as a Senior Technical Advisor, where I gained extensive knowledge in troubleshooting Apple software and devices. As a Subject Matter Expert, I led teams to achieve a 90% quality score, demonstrating my ability to foster a collaborative environment and guide complex problem-solving scenarios. My experience in chat support and billing resolution has further honed my skills in delivering exceptional customer experiences.
Currently, I am a Customer Service Representative at The Really Great Teacher Company, where I manage support tickets and coordinate with technical teams to ensure timely resolutions. I am passionate about building strong client relationships and delivering effective solutions, and I am eager to bring my skills to a new opportunity where I can continue to grow and contribute.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
The Really Great Teacher Company
Nov 2023 - Present (1 year 7 months)
Managed and resolved open support tickets submitted by students, liaising with higher-level management to address and prioritize ticket resolutions using HubSpot CRM. Coordinated with the technical team to ensure timely and effective problem-solving.
Senior Technical Advisor
Concentrix
Aug 2018 - Dec 2020 (2 years 4 months)
Provided top-tier technical support for Apple products, troubleshooting Mac, iOS, and WatchOS software, and handling complex escalation calls. Led teams as a Subject Matter Expert for iOS, achieving high quality scores and guiding problem-solving scenarios, while also delivering specialized chat and billing support for Apple's ecosystem.
Business Development Executive/Collection Specialist
Hinduja Global Solution
Jan 2017 - Mar 2018 (1 year 2 months)
Managed customer memberships, building and maintaining positive relationships with hotel members and potential customers. Collected membership fees for subscription renewals, ensuring timely payments and resolving billing inquiries.
Representative
The First Source
Jul 2012 - Jun 2013 (11 months)
Handled customer inquiries and provided assistance as a Vodafone representative, developing an understanding of telecommunications services. Enhanced ability to resolve customer issues and find solutions in challenging situations.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Arts, Public Administration
Currently pursuing a Bachelor of Arts in Public Administration. This program focuses on the principles and practices of public sector management.
Jermel’s Academy
High School Diploma, General Studies (CBSE)
Grade: 64%
Completed high school education, focusing on the CBSE curriculum. Achieved a 64% grade upon graduation.
Availability
Location
IndiaAuthorized to work in
Job categories
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