Vaishnavi M

I am a results-driven support specialist with a proven ability to manage customer interactions and resolve technical issues efficiently. My experience spans both customer and technical support, where I have consistently demonstrated my capacity to enhance user experiences and drive team success. I am seeking a leadership or specialized role where I can apply my expertise to optimize processes and contribute to organizational growth.

In my recent role as an Associate - Technical Support at Tech Mahindra, I provided level 1 technical support, addressing commonly reported issues with technology products and applications. I excelled in tracking and documenting service requests, ensuring adherence to customer service and call quality standards. My proactive approach in analyzing and prioritizing incoming requests allowed me to resolve problems effectively, contributing to overall customer satisfaction.

Previously, as a Learner Success Manager at Simplilearn, I managed inbound communications for both domestic and international learners. I resolved product-related issues using Salesforce as a ticketing tool and upheld the company’s image through effective communication. My ability to manage challenging circumstances and prevent escalations has been a key asset in my career, and I am eager to bring this skill set to a new opportunity.