Open to opportunities

Brundha K

@brundhak

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Experienced IT Support Specialist with a strong customer-centric approach.

India

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What I'm looking for

I am looking for a role that values technical expertise and offers opportunities for growth in IT support and customer relationship management.

I am an IT Support Specialist with over 9 years of experience in IT, Networking, and System Administration. My journey has equipped me with a robust skill set in troubleshooting technical issues, managing customer relationships, and handling data entry tasks efficiently. I pride myself on my ability to maintain CRM platforms, ensuring data accuracy while providing exceptional technical support to users.

Throughout my career, I have worked in various roles, including as an IT Support & Networking Administrator and a Resource Coordinator for CRM Management. My experience includes providing technical support for staff and students, managing customer records, and conducting data entry for academic and CRM databases. I have a strong commitment to problem-solving and communication, which has enabled me to assist users effectively and generate insightful reports on system performance.

Experience

Work history, roles, and key accomplishments

Data Collection Intern

Data Patterns

Mar 2025 - Jun 2025 (3 months)

Conducted data collection and annotation tasks for AI model training, contributing to the development of advanced machine learning systems.

Data Collection Data Annotation AI Training Machine Learning Data Processing

IT Support & Networking Administrator

The Vikasa Schools

Aug 2016 - Nov 2021 (5 years 3 months)

Provided comprehensive IT support to staff and students, resolving diverse technical issues and managing CRM platforms. Maintained network connectivity, ensured system security, and performed accurate data entry for student information systems.

IT Support Networking System Administration CRM Management Data Entry Troubleshooting Network Security Reporting Linux Administration

Resource Coordinator (IT Support & CRM Management)

Educomp Pvt Solution

Feb 2013 - Jun 2016 (3 years 4 months)

Managed CRM platforms by updating customer records and providing essential technical support for software and hardware issues. Conducted precise data entry for CRM databases, ensuring accuracy and consistency, and prepared detailed reports on system usage.

CRM Management IT Support Data Entry Troubleshooting System Configuration Reporting Database Management Customer Service

IT Support & Networking Administrator

The Vikasa Schools

Aug 2016 - Present (8 years 10 months)

Provided technical support for staff and students, resolving IT issues and managing CRM platforms. Maintained network connectivity, ensured system security, and performed data entry for student information systems and academic records.

IT Support Networking System Administration CRM Management Data Entry Troubleshooting Network Security Reporting Customer Support

Data Collection Intern

Data Patterns

Mar 2025 - Present (3 months)

Conducted data collection and annotation tasks for AI model training, ensuring high-quality datasets. Supported the development of advanced AI models through meticulous data processing.

Data Collection Data Annotation AI Training Data Processing Quality Assurance

Lecturer & Data Management Assistant

Chandy College of Engineering

Oct 2011 - Oct 2012 (1 year)

Delivered IT-related lectures, guiding students in technical subjects and managing academic data entry for student records. Assisted with IT-related administrative tasks, ensuring the accuracy and integrity of student databases.

Data Management Data Entry Database Management IT Administration Academic Records Technical Instruction SQL

Lecturer & Data Management Assistant

Chandy College of Engineering

Oct 2011 - Present (13 years 8 months)

Delivered IT-related lectures and guided students in technical subjects. Managed data entry for academic records and student databases. Assisted with IT-related administrative tasks, ensuring data accuracy.

Data Management Data Entry Academic Records IT Administration Database Management Technical Instruction

Resource Coordinator (IT Support & CRM Management)

Educomp Pvt Solution

Feb 2013 - Present (12 years 4 months)

Provided CRM assistance, managing customer records and handling technical support for software and hardware issues. Conducted data entry for CRM databases, ensuring accuracy and consistency, and prepared reports on CRM usage.

CRM Management IT Support Technical Support Data Entry Database Management Reporting System Configuration Customer Service

Education

Degrees, certifications, and relevant coursework

Satyam College of Engineering and Technology

Master of Engineering, Computer Science and Engineering

Completed a Master of Engineering degree with a specialization in Computer Science and Engineering. Focused on advanced topics within the field, preparing for professional roles in IT and software development.

Udhaya School of Engineering

Bachelor of Engineering, Engineering

Pursued a Bachelor of Engineering degree, gaining foundational knowledge in various engineering principles. Developed core technical skills relevant to the engineering discipline.