Abhishek Sharma

With over five years of experience in customer service and technical support, I have honed my skills in managing customer relationships and resolving complex issues. My journey began as a representative at The First Source, where I developed a solid foundation in handling customer inquiries and understanding telecommunications services. This experience paved the way for my role as a Business Development Executive at Hinduja Global Solution, where I managed customer memberships and collected payments, ensuring high levels of satisfaction and retention.

As a Senior Technical Advisor at Concentrix, I specialized in troubleshooting Apple software, demonstrating my ability to provide top-tier technical support. My role as a Subject Matter Expert (SME) allowed me to lead teams and achieve a remarkable 90% quality score for Apple products and services. Currently, I am a Customer Service Representative at The Really Great Teacher Company, where I utilize HubSpot CRM to manage support tickets and coordinate with technical teams for effective problem resolution. My expertise in Apple products and commitment to customer satisfaction drive my professional ethos.