Neha Nathani

I am an experienced customer support executive with approximately two years of hands-on experience across international and domestic customer service processes. I consistently handle refunds, replacements and escalations with professionalism, reducing repetitive contacts and improving resolution rates.

I follow up diligently on customer complaints and maintain strong relationships by understanding customer needs and ensuring requests are attended to promptly. I bring clear communication, fast typing, product/process knowledge and solid documentation practices to every role.

I am seeking a role where I can apply my customer service expertise, problem-solving abilities and attention to detail to contribute to a reputable organization and help improve customer satisfaction and operational efficiency.